**Experienced Customer Success Technical Onboarding Manager – Empowering Organizations to Bounce Forward with arenaflex**

At arenaflex, we're on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. As the #1 global market leader in data protection and ransomware recovery, we're committed to delivering radical resilience through data security, data recovery, and data freedom for hybrid cloud environments. Our Data Platform is a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, giving IT and security leaders peace of mind that their apps and data are protected and always available. Headquartered in Seattle with offices in more than 30 countries, arenaflex protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust us to keep their businesses running. We're now seeking an experienced Customer Success Technical Onboarding Manager to join our team and help drive customer success and outcomes. **Job Summary:** The Customer Success Technical Onboarding Manager will engage directly with select customers to execute arenaflex's onboarding strategy during the critical early stages of their arenaflex engagement. This role is responsible for assessing each customer's unique requirements, providing product how-to and best practices, and ensuring fast time to value from their arenaflex investment. The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of arenaflex products, and motivated by maximizing customer success and outcomes. **Key Responsibilities:** * Work with the customer through the onboarding phase, establishing a positive working relationship and assist with product guidance, adoption, and time to value * Serve as a knowledgeable and trusted advisor for arenaflex products, resources, and training options as needed to drive use case execution * Assist with both technical and non-technical topics related to the customer onboarding * Advocate internally to resolve challenges that negatively impact Time to Value and/or the customer experience * Collaborate internally with Customer Success, Sales, Professional Services, and the broader cross-functional groups to drive continuous improvement and a superior customer experience * Work with the Customer Success and Sales to ensure a smooth transition of onboarded customers to the next phase of their arenaflex journey * Ensure that all arenaflex team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their arenaflex solution can be realized * Contribute to a positive team environment of collaboration, customer empathy, and inclusion * Travel up to 20% **Essential Qualifications:** * 6+ years of relevant industry experience * Technical understanding across arenaflex technologies * Adept at developing relationships with new customers and internal teams * Adept at leading conversations and presentations, for both technical and non-technical topics * Excellent verbal and written communication skills in English (additional languages highly desirable) * Has general understanding of accompanying infrastructure that works with arenaflex (Servers/Storage/Networking/etc.) * Experience working with monitoring tools and frameworks * Experience in data life-cycle management with IT audit requirements * Experience with virtualization technologies * Able to work independently with limited direction in a fast-paced and unpredictable environment * Ability to adapt to changes in roles and responsibilities * Excellent time management skills; able to manage multiple customers simultaneously for short-term Onboarding engagements * Demonstrates patience, understanding, and empathy to effectively manage conflict and concerns * VMCE and VMCA certification (can be completed after joining) **Preferred Qualifications:** * Experience with arenaflex products and solutions * Proven track record of driving customer success and outcomes * Strong understanding of cloud, virtual, physical, SaaS, and Kubernetes environments * Experience with data security, data recovery, and data freedom * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment **What We Offer:** * Competitive salary range: $126,400 - $180,600 USD * Opportunity to work with a leading global company in the data protection and ransomware recovery industry * Collaborative and dynamic work environment * Professional development and growth opportunities * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Flexible work arrangements, including remote work options **About arenaflex:** arenaflex is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. 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