**Enterprise Customer Success Manager – Secure Access, Zero Trust**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join arenaflex, a pioneering company driven by a clear mission: Secure Access, Zero Trust. As an Enterprise Customer Success Manager, you will play a critical role in ensuring our largest customers achieve success from the start, while collaborating with cross-functional teams to maximize the value they get from arenaflex's cutting-edge products. **About arenaflex** arenaflex is a trailblazing organization that designs innovative solutions to transform the way organizations manage privileged access across their critical infrastructure. By leading with Zero Trust Privileged Access Management (PAM), we help our customers achieve secure, dynamic, and fine-grained control over access to their most sensitive resources. Our commitment to security has earned us an industry-leading 98% customer retention rate, a testament to our dedication to delivering exceptional value to our customers. **Our Culture** At arenaflex, we're not just building a company – we're building a community. Our values of Embracing the Mission, Pursuing Mastery, and Winning Together guide everything we do, from innovation to collaboration. We're a team of passionate individuals who share a common goal: to solve today's security challenges with technology that works and customers who trust us to protect their most critical assets. **Job Summary** As an Enterprise Customer Success Manager at arenaflex, you will be responsible for ensuring our largest customers are set up for success from the start. You will act as the CEO of the current enterprise book of business, collaborating with sales, Sales Engineering, Support, and Product teams to maximize the value our customers get from arenaflex. To achieve this, you must deeply understand the problems our customers seek to solve, build consensus across teams, establish a project plan to roll out, manage expectations, and deliver on our product's promise. **Key Responsibilities:** * Act as an advisor and consultant to our customers, providing strategic guidance on how to achieve their goals * Lead kickoff calls to determine customer requirements, goals, and define a deployment project plan to complete the rollout * Work directly with your technical counterpart to map customers' objectives to concrete steps in the rollout plan, and then ensure those steps are completed * Collaborate incredibly closely with Support and Engineering to resolve customer-specific challenges, answer questions, resolve issues, and proactively identify/anticipate/avoid issues, whenever possible * Drive product adoption across the entire organization by learning customers' goals and suggesting ways to help achieve them through process, product, and roadmap requests * Analyze customers' environment on a regular basis and provide recommendations to maximize the value of arenaflex * Be the voice of the customer to help improve their experience across Product, Support, and Engineering * Serve Fortune 500 and larger global enterprise accounts * Own the end-to-end success of your customers, responsible for onboarding, adoption, revenue retention, growth, and renewal * Take ownership of the renewal for your assigned accounts **Requirements:** * 8+ years in an Account Management or Customer Success role for a product/service that is sold to cybersecurity technical teams * Consulting background is highly preferred * Preferred Tech savvy with knowledge of cloud and PAM space * Strong grounding in project management, including onboarding, implementation, and rollout * Sophisticated business sense capable of differentiating symptoms from the underlying cause and collaborating with technical teams to develop a solution * Demonstrated track record of persuading technical audiences to take action based on requirements and value provided by solutions * Demonstrated track record of managing challenging customers or situations leading to successful outcomes * Ability to manage large, complex projects while remaining calm under pressure and patient in times of strife * Be humble, unafraid to ask for help, and never assume * Build Adoption & value framework for overall success with the customer **Compensation and Benefits:** * $170,000-190,000 + bonus + equity salary packages * Company-sponsored benefits, including: + Medical, dental, and vision insurance (free to employees and dependents) + 401K, HSA, FSA, short/long-term disability coverage, life insurance + 6 weeks of combined accrued vacation + sick time + Volunteer days + standard holidays + 24 weeks paid parental leave for everyone + 1 month transition time back + childcare stipend for first year + Generous monthly and annual stipend for internet + home office **Why Join arenaflex?** At arenaflex, we're not just looking for a Customer Success Manager – we're looking for a partner who shares our passion for delivering exceptional customer experiences. If you're a seasoned professional with a track record of success in customer-facing roles, we invite you to join our team. As an Enterprise Customer Success Manager, you will have the opportunity to work with some of the largest and most complex customers in the industry, driving business growth and customer satisfaction. Join us and be part of a community that is shaping the future of security and customer success. **How to Apply:** If you're ready to take your customer success career to the next level, apply now to join arenaflex as an Enterprise Customer Success Manager. We can't wait to hear from you! Apply for this job