**Experienced Customer Success Operations Specialist – AI-Powered Mobile Marketing Platform**

At arenaflex, we're revolutionizing the way brands personalize consumer engagement through our cutting-edge AI-powered mobile marketing platform. As a Customer Success Operations Specialist, you'll play a pivotal role in optimizing and scaling processes that support our customer success initiatives. You'll work at the intersection of data, technology, and strategy, ensuring that our CS organization operates efficiently and effectively. If you're passionate about collaboration, innovation, and driving customer success, we want to hear from you! **About arenaflex** arenaflex is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. We enable marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, our platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate. With a top-rated customer success team recognized on G2, arenaflex partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, arenaflex ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit our website or follow us on LinkedIn, X (formerly Twitter), or Instagram. **Our Growth and Recognition** arenaflex's growth has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100, all thanks to the hard work from our global employees! We're proud to be a company that values innovation, collaboration, and customer success. **The Customer Success Operations Team** Our Customer Success Operations team is responsible for optimizing and scaling processes that support our customer success initiatives. Sitting at the intersection of data, technology, and strategy, this team ensures that our CS organization operates efficiently and effectively. What sets this team apart is our commitment to collaboration and opportunities to interface across the entire company, from Product and BI through Marketing and GTM. **Why arenaflex needs you** We're looking for a highly skilled and motivated Customer Success Operations Specialist to join our team. As a key member of our CS Operations team, you'll be responsible for: * **Own the administration and continuous improvement of Catalyst, our Customer Success Platform**, ensuring it supports key CS workflows like onboarding, health scoring, and renewal tracking * **Collaborate cross-functionally with teams** such as Sales, Marketing, and Product to ensure seamless data integration across platforms like CRM, ERP, and support systems * **Build and maintain reporting dashboards** that provide actionable insights to drive customer engagement, retention, and satisfaction * **Work closely with CS leadership** to refine and automate processes, improving operational efficiency and scalability * **Provide training and ongoing support** to the CS team, ensuring they are empowered to leverage Catalyst effectively * **Maintain accurate and reliable data** within Catalyst, enabling data-driven decision-making **About you** We're looking for a highly skilled and motivated individual with: * **2+ years of experience** in Customer Success, Customer Success Operations, Sales Operations, or a related role * **Hands-on experience administering Customer Success Platforms** such as Catalyst, Gainsight, ChurnZero, or Totango * **Strong proficiency in data analysis tools** like Excel, Google Sheets, or BI platforms such as Looker * **Familiarity with CRM systems** (e.g., Salesforce) and integration tools * **Excellent analytical and problem-solving skills**, with great attention to detail * **Exceptional communication and interpersonal skills**, with a proven ability to collaborate across teams * **Experience with Catalyst, including workflow automation, health scoring, and reporting, is a plus** * **Previous experience in a SaaS or customer-facing role is a bonus** **What we offer** You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. Our salary ranges are determined by role, level, and location. **For US-based applicants:** * The standard base salary range for this position is $95,000 - 158,000 annually + equity + benefits **arenaflex Company Values** We're committed to living by our core values: * **Default to Action** - Move swiftly and with purpose * **Be One Unstoppable Team** - Rally as each other’s champions * **Champion the Customer** - Our success is defined by our customers' success * **Act Like an Owner** - Take responsibility for arenaflex’s success **Join our team** If you're passionate about customer success, innovation, and collaboration, we want to hear from you! Apply now to join our team and be part of a company that's revolutionizing the way brands personalize consumer engagement. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. arenaflex is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. Apply for this job