**Experienced Customer Care Specialist – Food Ordering Platform**

At arenaflex, we're revolutionizing the way companies feed their employees while making a positive impact on local communities. Our innovative food ordering platform allows employees to place meal orders with their favorite restaurants while supporting food insecurity initiatives. With over 10 million meals donated to date, we're committed to bringing do-good, feel-good eating to the world. Join our team and be part of a mission that's changing lives, one meal at a time. **About arenaflex** arenaflex is the leading food ordering platform built for companies to feed their employees. Our platform is designed to provide a seamless and enjoyable experience for employees, while also supporting local food insecurity initiatives. We're proud to have partnered with organizations like Feeding America and City Harvest to make a meaningful impact in our communities. **About the Role** As an Experienced Customer Care Specialist, you'll be part of a tight-knit team that provides white-glove service to our customers. You'll work closely with your team members to ensure that every customer interaction is exceptional, and that our customers receive the support they need to succeed. This role requires a unique blend of customer service skills, technical knowledge, and problem-solving abilities. You'll be trained to be fully versed on arenaflex's product offerings, customer dynamics, and operations, and will utilize your skills to find satisfactory solutions for our clients. **Key Responsibilities** * Work directly with customers to answer questions and resolve problems via email and phone calls * Utilize problem-solving skills to find satisfactory solutions for our clients * Ensure that Customer Success operations, procedures, and systems are adhered to * Work with the product to identify improvement opportunities, relay customer feedback, and develop best practices * Collaborate with the Passport Team Lead and other Customer Care Associates to ensure smoothness and efficiency in daily operations **Required Skills & Experience** * 1 year of experience in a customer service or operations role preferred * Experience in Fintech or quickly advancing technical fields preferred * Excellent communication skills - you feel comfortable with written and verbal correspondence * Empathy - you are able to identify with customer dilemmas, and assist in a compassionate manner * Problem-solving skills - you enjoy digging a little deeper to find the root of a problem, and using that information to best assist customers and bolster the product * Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and develop * Dynamic - you're comfortable with the nuances of a developing team, and enjoy thinking dynamically to solve problems on the fly * White-glove mentality - you actively seek to find the best way to not only assist customers, but to ensure they have a truly exceptional experience * Self-Starter - you're comfortable working on a leaner team, and excited to have a hand in developing product ideas **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Familiarity with customer relationship management (CRM) software * Strong analytical and problem-solving skills * Ability to work in a team environment and collaborate with colleagues * Strong communication and interpersonal skills **What We Offer** * Competitive pay and benefits package * Equity in arenaflex * Multiple health insurance options * A wide range of benefits, including paid time off, holidays, and flexible work arrangements * Opportunities for professional growth and development * A dynamic and supportive work environment * The chance to make a meaningful impact in our communities **Work Environment & Company Culture** arenaflex is a fast-paced and dynamic company that values innovation, collaboration, and customer satisfaction. Our team is passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We're proud to have been recognized as Inc. Magazine's Best in Business (twice), Crain's Best Places to Work NYC (twice), and as a finalist for the U.S. Chamber of Commerce Foundation’s 2023 Citizens Awards for companies operating as a force for good. **How to Apply** If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@arenaflex.com. Apply for this job