**Experienced Senior Customer Success Manager – Gaming Industry Expert**

At arenaflex, we're a leading ecommerce platform that empowers software and SaaS companies to thrive in the global market. With over 10 million transactions annually for 3,500+ companies across 200 countries, our platform supports transactions in every major currency. We're recognized for our workplace excellence, backed by AKKR, and maintain profitability while fostering a diverse, inclusive culture. Join us to grow and innovate in a globally-minded, customer-focused environment. **About arenaflex** arenaflex is a privately owned company founded in 2005, headquartered in Santa Barbara with offices in Amsterdam, Belfast, and Halifax. We're committed to delivering exceptional customer experiences through our cutting-edge platform and expert support. Our team is passionate about helping businesses succeed, and we're looking for a talented Senior Customer Success Manager to join our ranks. **Job Summary** We're seeking an experienced Senior Customer Success Manager to build and maintain strategic relationships with enterprise clients in the video gaming industry. As a trusted advisor, you'll interact with C-level executives and key stakeholders, providing strategic and technical guidance, and acting as a primary liaison to internal teams. Your ability to deliver measurable value will foster long-term client success and loyalty. **Key Responsibilities** * Build and maintain strong relationships with key stakeholders in assigned gaming industry accounts, acting as a trusted advisor and thought leader. * Proactively identify and address client needs to drive satisfaction, feature adoption, retention, and account growth. * Collaborate with internal teams, including sales, support, engineering, and product, to deliver seamless client experiences and manage customer success strategies. * Deeply understand client business models and challenges within the video gaming sector, tailoring solutions to align with their goals and industry best practices. * Advocate for client needs within arenaflex, providing insights to enhance processes and improve the customer journey. * Conduct strategic business reviews and operational analyses, presenting insights on metrics such as revenue impact, product ROI, and growth opportunities. * Support seamless integrations and successful implementation of arenaflex's platform, working closely with clients and internal technical teams. * Represent arenaflex at client meetings and industry events, occasionally requiring travel (up to 20%) and flexible working hours to collaborate across time zones. **Qualifications** * Proven experience in customer success, account management, or a similar role, with a focus on enterprise accounts and senior stakeholder engagement. * Strong knowledge of the video gaming industry, payments, e-commerce, and subscription-based/SaaS business models. * Technical proficiency, including front-end web development (HTML, CSS, JavaScript, jQuery), CRM platforms (e.g., Salesforce), and customer success tools (e.g., Gainsight). * Data-driven mindset with strong analytical skills and experience leveraging tools like Looker to analyze performance and drive measurable results. * Exceptional problem-solving, communication, and relationship-building skills, with the ability to navigate complex customer relationships and influence decision-makers. * Ability to manage multiple priorities, adapt to dynamic environments, and meet deadlines. * Bachelor's degree or equivalent experience; advanced degrees are a plus. * Preferred candidates are based in the Central Time Zone, with a preference for those in the Austin, Texas area. **What We Offer** * Estimated base pay range: $120,000 - $130,000 USD * Corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document) * Variety of benefits to employees, including: + Comprehensive health insurance + 401(k) matching program + Flexible work arrangements + Professional development opportunities + Recognition and rewards for outstanding performance **About arenaflex's Culture** arenaflex is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. We're committed to creating a diverse, inclusive, and equitable work environment that values and respects all employees. We believe that a diverse and inclusive workplace is essential to driving innovation, creativity, and success. **How to Apply** If you're a motivated and experienced Senior Customer Success Manager looking for a new challenge, we encourage you to apply to this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you! Apply for this job