**Experienced Customer Success Consultant – Strategic Account Management and Growth**

Are you a customer-centric professional with a passion for driving business growth and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Success Consultant, where you will play a critical role in shaping the success of our most strategic customers. **About arenaflex** arenaflex is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, arenaflex defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. arenaflex' services and products connect through the arenaflex Central management console and are powered by arenaflex X-Ops, the company's cross-domain threat intelligence unit. arenaflex provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with arenaflex' security operations platform or use a hybrid approach by supplementing their in-house teams with arenaflex' services, including threat hunting and remediation. arenaflex sells through reseller partners and managed service providers (MSPs) worldwide. arenaflex is headquartered in Oxford, U.K. **Role Summary** The Customer Success Organization at arenaflex focuses on our most strategic customers. As an Experienced Customer Success Consultant, you will have a portfolio of accounts and lead the engagement throughout the customer lifecycle from deployment and adoption through renewal, ensuring satisfaction and maximizing customer value. You will leverage your expertise to guide our customers through their journey, maintain consistent engagement, and ensure they achieve their goals and derive maximum value from our products, as well as identify opportunities for additional arenaflex products and services. **Key Responsibilities** As an Experienced Customer Success Consultant, you will be responsible for: * Managing named accounts accountable for engagement and satisfaction over the lifetime of the customer * Establishing key relationships with the customer, ensuring regular check-ins to understand and address promptly client needs and concerns * Developing strong relationships with key buyers and influencers in customer accounts and leveraging these during the lifetime of the customer * Partnering with the customer to build a joint plan for success, maintaining a detailed understanding of the customer's business to achieve high levels of customer satisfaction, engagement, and adoption of arenaflex technology * Delivering an outstanding customer experience to support our brand promise of delivering superior cybersecurity outcomes and to facilitate the cross-sell and upsell of services and products * Monitoring customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution * Conducting regular business reviews, clearly articulating the specific value arenaflex' services are delivering to the customer and progress on specific customer milestones and goals * Coordinating activities of associated roles across onboarding, sales, product operations, services, and renewals to ensure smooth handoffs and optimal customer experience * Sustaining business growth and profitability by maximizing value, driving usage, adoption, upselling services, and reducing churn * Acting as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within arenaflex are engaged for quick resolution * Working within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience **What You Will Bring** To succeed in this role, you will need to bring: * Experience in customer success roles, additional experience in customer support, sales, or business development is a plus * Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable for driving success with customers * Experience in translating customer issues and needs into business or solution requirements * Ability to be seen as a trusted advisor to senior executives in large organizations and able to build strategic account plans * Excellent organizational skills and ability to establish milestones and keep project plans on task * Understanding how organizations measure value and drive revenue with experience in recurring revenue sales models and renewal processes is an advantage * Strong cybersecurity knowledge is an asset * Fluency in English required, additional language skills beneficial e.g. Spanish, French, Italian * Flexibility to travel **What's Great About arenaflex?** * arenaflex operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information. * Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit * Employee-led diversity and inclusion networks that build community and provide education and advocacy * Annual charity and fundraising initiatives and volunteer days for employees to support local communities * Global employee sustainability initiatives to reduce our environmental footprint * Global fitness and trivia competitions to keep our bodies and minds sharp * Global wellbeing days for employees to relax and recharge * Monthly wellbeing webinars and training to support employee health and wellbeing **Our Commitment To You** We're proud of the diverse and inclusive environment we have at arenaflex, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better arenaflex, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. **Data Protection** If you choose to explore an opportunity, and subsequently share your CV or other personal details with arenaflex, these details will be held by arenaflex for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at arenaflex. If you would like arenaflex to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about arenaflex' data protection practices, please contact dataprotection@arenaflex.com. **Ready to Join Us?** At arenaflex, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. If you're a motivated and customer-focused professional looking to make a meaningful impact in the cybersecurity industry, we invite you to apply for the Experienced Customer Success Consultant role at arenaflex. Apply for this job