[Remote] Content Strategist - Help Center Content Management

Note: The job is a remote job and is open to candidates in USA. lindawernerassociates is seeking a detail-oriented and highly collaborative Content Strategist to manage updates across multiple Help Centers that support a global consumer and business audience. The role involves drafting and refining Help Center articles, ensuring content accuracy, clarity, and alignment with brand standards, while collaborating with cross-functional partners. Responsibilities • Create, edit, and publish Help Center content in clear, user‑friendly language that accurately explains how to use consumer and business tools • Execute content strategy for product updates, ensuring consistency, accuracy, and alignment with organizational standards • Collaborate with cross‑functional partners—including product marketing, technical teams, legal, communications, and events—to gather information and manage feedback • Draft, structure, and optimize content within a content management system (CMS) • Manage approvals and coordinate with legal and policy teams to ensure compliance • Publish content in alignment with product launch timelines and go‑live requirements • Continuously refine and optimize Help Center content based on user feedback, performance metrics, and product changes • Maintain high editorial quality standards and ensure content reduces user confusion and increases helpfulness Skills • 3+ years of experience in digital content writing, editing, and content management • Hands‑on experience using a CMS to draft, structure, and publish content • Familiarity with HTML for basic formatting and troubleshooting • Experience collaborating with cross‑functional stakeholders to produce public‑facing content • Strong writing, editing, and communication skills with exceptional attention to detail • Ability to manage multiple deadlines and work independently • Experience writing technical, instructional, or educational content for consumer or business audiences • Background working within a global technology company or digital‑first environment • Understanding of marketing, communications, or product development workflows • Experience supporting global audiences and adapting content for international use • Familiarity with Help Center ecosystems or similar knowledge‑base environments • Basic understanding of HTML and web publishing best practices Benefits • Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Vision insurance Company Overview • Linda Werner & Associates is a writing and editing company offering placement services for writers and editors. It was founded in 1997, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is http://lwerner.com. Apply tot his job Apply To this Job