Senior CX Consultant: Billing & Payments; Hybrid/Remote
Position: Senior CX Consultant: Billing & Payments (Hybrid/Remote)
A Fortune 100 financial services company is looking for a Senior Consultant in Customer Experience to lead enterprise-wide initiatives that enhance customer interactions. This role emphasizes collaboration across various teams, requiring strong analytical and communication skills, alongside 8+ years in customer experience or related fields. The ideal candidate will develop frameworks to drive customer experience improvements and present insights to stakeholders.
A hybrid work model is preferred, with expectations for in-office collaboration.
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