C&T - HR Generalist

Code and Theory is a strategically driven, digital-first agency that lives at the intersection of creativity and technology. We solve complex consumer and business challenges with end-to-end solutions that flex to meet the needs of today’s ever-changing digital landscape. As our business continues to evolve, we are looking for an HR Generalist, People Operations who will play a critical role in ensuring our people processes run smoothly and consistently. Reporting to and supporting the Senior Director of HR, this role is essential to maintaining operational excellence across the employee lifecycle - from onboarding and performance management to payroll coordination and day-to-day manager support. This is a hands-on role for someone who enjoys being in the details, solving problems in real time, and serving as a trusted resource for employees and managers alike. You will help ensure that our HR operations are organized, compliant, and responsive - enabling our teams to focus on delivering exceptional work for our clients. WHAT YOU'LL DO Support the Senior Director of HR in executing core HR initiatives and managing day-to-day operations Serve as a first point of contact for managers and employees on HR-related questions, policies, and processes Assist in managing employee relations matters, including gathering information, supporting investigations, and helping implement fair and compliant solutions Support performance management processes, including goal setting cycles, documentation, performance conversations, and improvement plans Provide hands-on support to managers in navigating people challenges, escalating complex matters as needed Partner with our Payroll Lead and Central Payroll team on payroll matters, ensuring accurate data submission, timely processing, and resolution of employee inquiries Support annual open enrollment, assist employees with benefits-related questions, and help resolve issues in partnership with external vendors as needed Maintain and optimize HR systems and employee records, ensuring data accuracy and compliance Assist with onboarding and offboarding processes to ensure a seamless employee experience Support internal trainings, communications, and broader HR projects such as policy updates and process improvements WHAT YOU'LL NEED 5–7 years of progressive HR experience, ideally within a creative, tech, or fast-paced environment Experience supporting HR operations Strong interpersonal and relationship management skills with a service-oriented mindset Working knowledge of employment law and employee relations best practices Highly organized with strong attention to detail and follow-through Ability to manage multiple priorities while maintaining accuracy and responsiveness Strong written and verbal communication skills Proactive, adaptable, and comfortable working in a dynamic environment We are looking for a Director, AI Transformation to join our growing AI consulting practice. AI Engagement Managers are forward-deployed, hands-on consultants who work with our AI technology partners to deliver consultative services that maximize value realization from Generative AI investments. Embedded within our enterprise clients, they drive seamless execution of AI transformation initiatives, ensuring clients achieve measurable business outcomes through workflow automation and content supply chain innovation. Working directly with forward-deployed engineers and client teams, AI Engagement Managers own tactical delivery coordination—from scrum ceremonies and documentation to enablement rollouts and adoption support. Their expertise in agile methodologies, content operations, and AI-enabled workflows ensure our technology partnerships deliver exceptional client value and accelerate Code and Theory's leadership in applied AI transformation. WHAT YOU’LL DO Collaborate with creative operations, production teams, and brand managers to identify high-impact opportunities for AI integration across ideation, production, approval, and distribution processes Support integration of AI solutions into content and creative workflows Ensure deliverables meet quality standards and align with client requirements Lead day-to-day coordination and execution across client accounts as the dedicated delivery lead Act as the primary team liaison, ensuring seamless communication and coordination between AI engineers and client execution teams Own and facilitate all delivery ceremonies (standups, sprint planning, retrospectives) and stakeholder check-ins Manage all project documentation, schedules, milestone tracking, risk escalation, and Jira-based agile execution (user stories, backlog, scrum adherence) Develop and lead training, workshops, and enablement content for client teams to drive adoption of Generative AI solutions and workflows Coordinate and manage the rollout of AI solutions, partnering with technology vendors for comprehensive enablement plans Provide ongoing support to end-users during implementation and early adoption. Monitor adoption metrics and user engagement to optimize implementation strategies and ensure successful deployment Develop and deliver comprehensive weekly status reports to internal teams and client stakeholders, highlighting progress, risks, and upcoming deliverables Create executive-level dashboard reports and presentation materials that communicate project value and business impact Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization WHAT YOU’LL NEED Proven experience in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, with AI/ML experience Proven track record applying AI or automation to complex enterprise workflows (content supply chain, marketing ops, etc.) Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (Jira, Miro, Confluence, SharePoint) Experience designing pilots, POCs, and roadmaps tied to business-case rigor and measurable KPIs Familiarity with modern content/marketing technologies — DAM, CMS, Workfront, CDP, workflow automation, orchestration, creative tooling Knowledge of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing Demonstrated ability to navigate complex organizational dynamics and drive consensus among diverse stakeholders collaborative approach with Adobe account teams and implementation partners Strong change leadership skills — able to influence people, process, and technology Passion for AI and understanding of AI and automation systems for the creation of content Portfolio demonstrating rapid prototyping/experimentation is a plus Willingness to travel within the US (10–20%) ABOUT US Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic. Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok. The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team. The target range of base compensation for this role is $85,000 - $100,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location. Apply tot his job Apply To this Job