[Hiring] Licensing & Permitting Regulatory Compliance Specialist @Destination Pet, LLC

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! We are looking to add a Licensing & Permitting Regulatory Compliance Specialist to our team! LOCATION: REMOTE REPORTS TO: Licensing & Field Compliance Manager PAY: $52400 - $92000/ salary TRAVEL: Occassional CORE RESPONSIBILITES: Licensing & Regulatory Management • Manage all new applications, renewals, amendments, transfers, and closures with local, county, state, and federal agencies. • Conduct jurisdictional research to identify the necessary licenses and permits for each center type. • Maintain centralized tracking of all regulatory obligations, ensuring clear visibility of deadlines. • Ensure all filings and submissions are completed 100% on time. • Retain and organize applications, approvals, and correspondence in approved systems to maintain audit readiness. • Maintain regulatory records in accordance with the Company’s Record Retention & Destruction Policy. Regulatory Monitoring & Risk Escalation • Monitor statutory and regulatory changes affecting pet care and veterinary operations. • Keep a regulatory change log and assess the impact across the portfolio. • Identify compliance gaps, risks of lapses, and potential agency enforcement exposure. • Promptly escalate material risks, Notices of Violation, or enforcement concerns to Legal and Compliance leadership. • Classify licensing obligations by risk tier to prioritize high-impact requirements. Inspection Lifecycle Management • Track inspection schedules, outcomes, citations, and corrective action deadlines. • Maintain a centralized repository of inspection reports and agency correspondence. • Coordinate with Operations, Safety, and Facilities to ensure timely completion of corrective actions. • Support inspection readiness initiatives and pre-inspection review processes. Research & Documentation • Perform detailed regulatory research, which may require sustained focus for 1–6 hour work sessions. • Document regulatory processes step-by-step to promote workflow continuity and institutional knowledge retention. • Continuously refine and standardize workflows to minimize variability and risk. • Maintain reusable templates, application libraries, and submission checklists. Field Support & Operational Responsiveness • Manage incoming field support tickets related to licensing and regulatory compliance. • Participate in support calls with Center Managers, District Leaders, Project Managers, and DVMs. • Communicate clearly, professionally, and decisively with operational stakeholders. • Shift seamlessly between urgent field matters and long-term regulatory projects without compromising quality. • Maintain a service-oriented approach while enforcing compliance standards. M&A and Divestiture Support • Provide licensing diligence during acquisitions and divestitures. • Identify licensing gaps, transfer requirements, and regulatory risk exposure. • Coordinate regulatory timelines and documentation during integration transitions. • Ensure seamless licensing continuity during changes in ownership. Cross-Functional Collaboration • Partner with Facilities, Operations, Finance, Vendor Management, and Legal as needed. • Maintain clear role boundaries while ensuring compliance outcomes are achieved. • Exercise authority to communicate directly with regulatory agencies when required. • Request necessary documentation from centers and departments to meet regulatory deadlines. Technology & Systems Expectations • Demonstrate advanced proficiency in Microsoft 365, including Excel, SharePoint, Outlook, and Teams. • Have experience with compliance tracking systems, such as Agilence or similar platforms. • Use DocuSign and have exposure to CLM preferred. • Comfortably operate within digital workflow and document management systems. • Show ability to use AI tools responsibly to streamline regulatory research, drafting, and workflow optimization while preserving data confidentiality and accuracy. Work Style & Mindset • Exhibit exceptional organizational discipline and control over deadlines. • Work independently on complex regulatory research. • Maintain strong written documentation skills. • Demonstrate high responsiveness and accountability to field teams. • Balance deep-focus work with real-time operational demands. • Adopt an ownership mindset: tasks impacting pets, people, or regulatory standing are seen through to completion. • Commit to continuous improvement and operational excellence. Success Measures • Achieve 100% on-time renewals, filings, and submissions. • Prevent compliance lapse-related closures entirely. • Reduce emergency filings and last-minute renewals. • Document and standardize repeatable workflows. • Maintain clean, audit-ready licensing and inspection records. • Reduce recurrence of regulatory citations. • Ensure seamless licensing transitions during M&A activity. • Demonstrate strong field satisfaction and responsiveness of metrics. REQUIREMENTS: Education & Experience: • 3–5+ years of experience in regulatory licensing, permitting, compliance management, or related research/administrative/regulatory functions. • Experience or proven ability to manage multi-jurisdictional licensing across city, county, state, and federal agencies. • Proven track record of meeting strict filing deadlines with zero preventable lapses and being accountable. • Strong documentation and workflow standardization experience. • Experience tracking inspections, corrective actions, and agency correspondence. • Ability to conduct sustained regulatory research and interpret statutory requirements. • Advanced proficiency in Microsoft 365 (Excel, SharePoint, Outlook, Teams). • Experience using compliance tracking or workflow management systems (e.g., Agilence or similar platforms). • Experience working cross-functionally with Operations, Facilities, Legal, and Finance stakeholders. Preferred / Nice to Have • Experience in pet care, veterinary operations, healthcare, or other regulated multi-site environments. • M&A integration experience involving license transfers, entity changes, or regulatory diligence. • Experience with contract lifecycle management (CLM) systems. • Familiarity with DocuSign and digital document execution platforms. • Experience implementing or improving compliance tracking databases. • Exposure to AI-assisted research tools used responsibly in regulated environments. • Experience supporting field teams in a fast-paced, service-oriented compliance function. PERKS: • Health, vision, dental, long & short-term disability, and Life insurance • A Startup mentality company with stable funding • 401k match • Pet Care discounts • Flexible Time Off • Opportunity to grow your career with a network of like-minded professionals Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack? Apply tot his job Apply To this Job