[Remote] Tax Services Specialist/Payroll Specialist

Note: The job is a remote job and is open to candidates in USA. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand. They are seeking a customer-centric, detail-oriented professional to deliver quality customer service and maintain client relationships while managing tax-related tasks and documentation. Responsibilities • Deliver quality customer service to Client via phone, e-mail, chat, and other modes of communication including documentation of all interactions • Timely follow up on outstanding items to ensure resolution of issue in alignment with the Client Service Level Agreement (SLA) • Develop and maintain working knowledge of Client products, policies, and procedures • Maintains prioritization and organization of assigned tasks with a significant focus daily, time-sensitive duties • Responsibilities may vary based on assignment and may include internal or external client support, completion of payments and filings, assisting clients with tax agency account registrations or related tasks, tax notice research through resolution, data entry, spreadsheet creation, and data verification • May use systems such as HRIS, Oracle, MasterTax, Prism, Salesforce, BNA, ClientSpace, and Microsoft Office products; existing knowledge is helpful but not required • Demonstrate client values of integrity, service, innovation, partnership, accountability, and respect Skills • High School graduate or equivalency • 2+ years of working experience • Attention to detail with focus on accuracy, completeness, and timeliness • Strong written and verbal communication skills • Ability to manage multiple systems and tasks simultaneously • Excellent customer service and interpersonal skills • Ability to work independently and prioritize in a high-volume, deadline-driven environment • Familiarity with online knowledge bases and research tools • Payroll or tax experience preferred Company Overview • US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically. It was founded in 2000, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.ustechsolutions.com. Apply tot his job Apply To this Job