Sr Manager, Customer Experience

Role Overview: We are seeking a strategic and execution-focused Sr. Manager, Customer Experience to lead web operations and advance McAfee’s web capabilities to enable personalization. The ideal candidate is someone who understands digital ecosystems, web testing and personalization, and the marketing technologies that power them. This role is pivotal in ensuring our website delivers a secure, high-performing, and conversion-driven experience that supports marketing initiatives, go-to-market (GTM) strategies, and pipeline impact. This is a remote role based in Texas or commutable distance of one of our other hubs i.e. San Jose, CA, New York, New York or Newport Beach, CA. You will be required to be onsite on an as-needed basis; when not working onsite, you will work remotely from your home location. Job Description: About the role: • Collaborate with cross-functional stakeholders and partners to translate business strategies into scalable web solutions, web enhancements, and new marketing capabilities. • Standardize web development operations at McAfee through managing the creation and ensuring adoption of reusable web templates and components that enables brand consistency and faster development. • As a cross-functional partner, lead technical website discussions as a thought leader during product reviews and be responsible for designing and executing process and strategy frameworks that facilitate product-related goal setting, decision making, and business impact. • Define and evolve the website roadmap in alignment with McAfee’s marketing and business objectives, with a focus on CMS scalability, performance, and user experience optimization. • Own the execution and governance of McAfee’s CMS, ensuring timely website updates, campaign launches, and feature deployments. • Coordinate with internal teams, vendors, and agencies to manage enhancements, resolve bugs, and drive performance improvements. • Implement SEO and conversion rate optimization (CRO) strategies to increase qualified traffic and drive application creation. • Oversee a team responsible for the execution of A/B and multivariate testing programs to optimize user flows, page elements, and conversion funnels. • Provide actionable recommendations based on analytics and test results to improve site performance, speed to market and feature enhancements to scale web execution. • Work closely with marketing, analytics, product, and engineering teams to deliver cohesive digital campaigns and experiences. • Champion innovation by staying current on industry trends, emerging technologies, and best practices in CRO, SEO, and digital engagement. About you: • 10+ years of experience in web management and web testing and personalization. • Expert with CMS platforms and basic front-end web technologies (HTML/CSS/JavaScript) • 5+ years of hands-on experience with Adobe Experience Manager, Adobe Target (Sites, Assets, and integrations). • Proven leadership in managing cross-functional teams and large-scale digital initiatives and personalization. • Adept at working cross-functionally with product, marketing, design, operations, and external agency teams to deliver results. • Excellent communication, collaboration, and project management skills. #LI-Remote Accommodations: McAfee recognizes and supports its obligation to reasonably accommodate applicants and employees with disabilities. We are here to help. Please let us know if you need a reasonable accommodation for any part of the application, interviewing, hiring, or at any other time during the employment process. Please do not include personal medical information in the email. Diversity is foundational for our business success. We want to be a workplace of choice for all people and we value the unique perspectives offered by a diverse workforce. McAfee does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status, age, ancestry, medical condition, genetic information, marital status, pregnancy, or any other legally protected status. This principle applies to all areas of employment: recruitment and hiring, training, performance evaluations, promotions and transfers, compensation and benefits, and social and recreational programs. McAfee desires to be an employer of choice with an inclusive environment for all individuals. As part of this goal and in compliance with various laws and regulations, McAfee provides reasonable accommodation to applicants and employees. Requests for reasonable accommodation for applicants and employees are evaluated on a case-by-case basis. Posting Statement: McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. The starting pay range for this position is $124,380.00-$204,330.00. McAfee takes into consideration an individual’s skillset, experience and location in making final salary determinations. For further details, please discuss with the Talent Acquisition Partner. Apply tot his job Apply To this Job