Scrum Master (SM) –Technology Infrastructure Network Services- REMOTE

Job Title: Scrum Master (SM) –Technology Infrastructure Network Services (Hiring manager wants someone who has been a part of Technology Infrastructure teams vs. Software Engineering teams) Location:Remote (U.S. based); no travel required - 12 months Role Summary The Scrum Master is a servant leader for 2-3 cross-functional technology infrastructure teams. You will establish team-level agile discipline, coach Product Owners and engineers, enforce Jira data hygiene, and drive continuous improvement. You will partner closely with the Portfolio’s Release Train Engineer (RTE) to align team execution with Program Increment (PI) objectives and to proactively surface and resolve cross-team dependencies. Key Responsibilities Area What You will Do Team Facilitation & Delivery Flow • Plan and facilitate: Daily Scrum, Sprint Planning, Backlog Refinement, Sprint Review/Demo, and Retrospectives. • Partner with Product Owners to maintain a clear, prioritized backlog (well-formed epics/features/stories, acceptance criteria, Definition of Ready/Done). • Optimize flow: apply WIP limits, manage blockers, visualize work, and improve cycle time/throughput. | | Coaching & Ways of Working | • Coach teams (new to agile) on Scrum/Lean-Agile mindset, estimation, story slicing, and working agreements. • Mentor emerging Scrum Masters and squad leads; contribute to a lightweight playbook for Infrastructure teams. | | Jira Governance & Reporting | • Configure/maintain team boards, workflows, fields, and automation; ensure data quality that drives accurate reporting. • Build dashboards (e.g., velocity stability, planned vs. done, cycle time, flow efficiency, escaped defects, backlog health). • Establish simple “Jira hygiene” standards and perform regular quality checks. | | Risk, Controls, and Dependencies | • Coordinate with Architecture & Engineering and Governance/Control teams (e.g., lifecycle management/LMNT) to align change windows, CAB requirements, and audit-ready traceability. • Surface cross-team dependencies and risks early; escalate to the RTE with options/impact. | | Program & Stakeholder Engagement | • Prepare teams for PI Planning; facilitate team breakouts, capacity planning, and objective drafting. • Provide clear status and outcomes to Product Managers, the RTE, and stakeholders in Risk/Compliance. | Success Metrics • Cadence reliability:90% ceremonies on-time with actionable outcomes; two consecutive sprints meeting sprint goals. • Quality Jira data: <5% of issues missing required fields; dashboards adopted by PMs and leadership. • Flow improvement: 15–25% reduction in average cycle time and aging WIP; stable velocity (±15%) over three sprints. • Agile maturity: Teams achieve “Proficient” level on the agile maturity standards. Required Qualifications • 5+ years as a Scrum Master (2+ years with infrastructure teams). • Proven success coaching low-maturity teams into consistent Scrum discipline. • Advanced Jira/Confluence skills (board/workflow config, automation, dashboarding, report design). • Outstanding facilitation, conflict resolution, and communication skills for technical and non-technical audiences. • Solid understanding of dependency management, change control, and built-in quality practices. • U.S. work authorization: ability to support teams during core U.S. business hours. Preferred Qualifications • Relevant Certifications: SAFe SSM or SASM, CSM/PSM II (or higher); broad experience with PI Planning. • Background in technology infrastructure (e.g., corporate networking, data center, cloud platforms). • Familiarity with ITIL/Change, CAB, and controls in regulated environments. • Exposure to automation toolchains (e.g., Ansible, Terraform) is a plus. Remote About the Company: Simple Solutions Apply tot his job Apply To this Job