Talent Consultant
About the position
ADP is hiring a Talent Consultant for Comprehensive Talent in the Upmarket
space. In this role you will serve as the designated strategic talent consultant
for your assigned book of business, partnering with executives and practitioners
to support in executing the client’s talent goals and objectives for companies
sized 150-999 employees.
The ideal candidate will have a passion for all things talent, be highly
specialized in the full talent life cycle, and be able to assist clients with
strategic talent initiatives. They will be adept at asking probing questions to
design and help execute a talent strategy that is highly customized to the
clients' needs - incorporating competitive insight, industry best practices, and
client data to help clients achieve their employee growth, engagement and
retention goals.
Responsibilities
• Partner with clients to build a Talent Strategy Plan and proactively identify
talent-focused objectives, initiatives, and priorities throughout the client
lifecycle
• Provide strategic guidance on all areas of the talent lifecycle such as
talent acquisition, new hire onboarding, employee development, succession
planning, employee engagement, recruitment marketing, and turnover reduction
• Lead project and stakeholder management for custom Talent initiatives for
client
• Implement and optimize WFN talent modules to create efficiencies and
streamline processes to line up with strategic recommendations outlined in
the Talent Strategy Plan
• Deliver talent technology demos and overviews to client practitioners
• Create and provide clients with customized training material on WFN talent
technology as needed to ensure managers and employees are up to date on
current processes
• Deliver instructor-led training to client practitioners, managers, or
employees on talent-related topics such as leadership, diversity and
inclusion, team building, emotional intelligence, and more
• Leverage data from WFN Enhanced Insights and Analytics to provide data driven
strategic talent recommendations
• Consult with client on employee training to promote workforce engagement and
development
• Build internal relationships and coordinate with other ADP teams and third
parties, enabling seamless delivery of ADP Services and work with sales teams
to educate our sales managers about the product and partner with them on
qualified prospect calls
• Responsible for understanding and staying informed on overall talent
landscape to effectively guide clients
• Responsible for the satisfaction and retention of Comp Talent clients in
their book of business
• Report on and deliver presentations to senior leadership on health of book of
business and overall offering in Upmarket
• Identify opportunities to evolve and grow the Comp Talent offering
Requirements
• Minimum of 7 years' experience in one or more of the following: professional
services, client services, sales, human resources environment including
recruiting, with proven proficiency in managing client relationships and
specialization in talent.
• BA/BS or equivalent in education and experience
• Industry knowledge of talent strategy including recruitment best practices,
employee engagement strategies, and employee development strategy
• Experience developing and evaluating talent strategy
• Excellent verbal and written communication skills
• Ability to demonstrate sound analytical and critical thinking skills
• Ability to work through roadblocks independently
• Ability to learn Workforce Now technology quickly and expertly
• An advanced understanding of HCM metrics and ability to interpret the data
and make strategic talent recommendations
• Understand the talent landscape and employee lifecycle
• Up to 10-15% travel required based on client needs
Nice-to-haves
• An advanced understanding of Workforce Now talent technology
• Have implemented talent technology
• An understanding of ADP's infrastructure and ADP's traditional and new
products/services in business processing and outsourcing is helpful.
• An understanding of federal and state compliance labor laws
• HR certifications including PHR, SHRM, SPHR
• Adaptability - Approaches change or newness positively-Demonstrates
flexibility in the face of change by quickly adjusting behavior-Remains open
to new ideas and new approaches
• Alignment - Works with others to set performance goals-Identifies and
prioritizes required key actions and behaviors-Clarifies roles and
responsibilities-Communicates expectations-Aligns goals with vision-
• Results Orientation - Accepts responsibility - Operates with commitment,
effectiveness and determination-Demonstrates ownership and accountability of
goals/assignments-Takes prompt action-Sets high standards for self-Works to
overcome obstacles
• Service Orientation/Client Focus - Seeks to understand and meet customers'
needs-Builds rapport and cooperative relationships with customers-Responds
quickly to meet customer needs-Takes personal responsibility for resolving
customer problems
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