[Remote] Customer Success Manager (Account Manager)

Note: The job is a remote job and is open to candidates in USA. Trapeze Group is seeking a Customer Success Manager who is a strategic communicator and passionate about helping customers achieve meaningful outcomes. The role involves owning a territory, cultivating long-term relationships, and driving customer growth and revenue execution within a collaborative team culture. Responsibilities • Own and grow a defined territory by driving renewals, expansions, and new opportunities • Maintain a robust and accurate pipeline with measurable stages, conversion ratios, and forecast accuracy • Apply a data-driven approach to target setting, prospecting, and performance tracking • Build trusted, long-term relationships with key decision-makers across all levels of the organization • Lead recurring customer strategy sessions and business reviews, aligning Trapeze solutions with customer goals • Identify risks and opportunities through active listening, critical questioning, and thoughtful problem-solving • Partner with internal teams (Solutions, Marketing, Product, and Customer Success) to design customer-centric strategies • Contribute to a positive team culture by sharing best practices, celebrating wins, and supporting peers • Participate in team reviews and learning sessions designed to elevate sales excellence and execution discipline • Represent Trapeze at key industry events and customer conferences, promoting thought leadership and collaboration • Encourage customer engagement through case studies, peer forums, and the Trapeze ThinkTransit User Conference Skills • Bachelor's degree in Business, Marketing, Communications, Engineering, or related field • 3–5 years in B2B sales or account management • Proven success in meeting or exceeding revenue targets • Strong grasp of sales metrics, including pipeline velocity, forecast accuracy, and quota attainment • Excellent communicator with strong presentation, writing, and negotiation skills • Ability to collaborate cross-functionally and work effectively in a remote team environment • CRM proficiency (Salesforce or equivalent) and commitment to data accuracy and accountability • Analytical thinker who uses data and feedback to refine sales strategy and execution • Willingness to travel (up to 25–30%) • SaaS or public-sector sales preferred Benefits • A supportive and collaborative sales culture that values both individual excellence and team success. • A leadership team that invests in mentorship, development, and sales enablement. • The opportunity to impact public transportation systems that improve mobility in communities across North America. • Access to top-tier tools, training, and a global network within the Modaxo family of companies. Company Overview • Trapeze Group is a software company that assists in fostering operational excellence and achieving goals for riders and safety. It was founded in 1990, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://trapezegroup.eu. Apply tot his job Apply To this Job