Part-Time Retail Customer Service Associate – Home Improvement & DIY Enthusiasts – arenaflex – Goldsboro, NC

Welcome to arenaflex – Where Your Passion for Home Improvement Meets a People‑First Culture

arenaflex is a leading home‑improvement retailer dedicated to helping customers turn their visions into reality. From seasoned DIY enthusiasts to first‑time renovators, our guests rely on us for quality products, expert advice, and a shopping experience that feels personal and inviting. At arenaflex, we understand that great service begins with great people. That’s why we foster an inclusive, supportive environment where every associate can thrive—whether you’re looking for a flexible part‑time role, a stepping stone to a long‑term career, or an opportunity to learn a skilled trade.

Located in the heart of Goldsboro, NC, our store is more than a place to buy tools and materials; it’s a community hub where neighbors gather, share ideas, and leave with solutions that improve their homes and lives. If you love helping others, enjoy a fast‑paced retail setting, and seek a role that offers growth without requiring a four‑year degree, you’ve come to the right place.

Why Join arenaflex?

• Inclusive Workplace: We proudly welcome veterans, military families, retirees, stay‑at‑home parents, and bilingual candidates. Diversity fuels our creativity and strengthens our team.
• Flexible Scheduling: Choose shifts that fit your life—morning, afternoon, or weekend—so you can balance work, family, school, or other commitments.
• Career Pathways: More than half of our store leaders started as hourly associates. We offer mentorship programs, tuition reimbursement, certificate courses, and hands‑on training to help you climb the ladder.
• Competitive Perks: Enjoy a 10% employee discount on all merchandise, quarterly performance bonuses, and access to a suite of wellness and financial benefits.
• Community Impact: By helping customers tackle projects—from building a new deck to choosing the perfect paint color—you make a tangible difference in their daily lives.

Position Overview – Part‑Time Retail Customer Service Associate

As a Part‑Time Retail Customer Service Associate at arenaflex, you are the friendly face that greets shoppers, the knowledgeable guide who assists with product selection, and the energetic team member who keeps our aisles stocked and inviting. This role is perfect for individuals who thrive in a dynamic environment, love working hands‑on, and seek a balance between work and personal priorities.

Key Responsibilities

• Warmly welcome each customer entering the store, offering a smile and a willingness to assist.
• Engage customers in conversations to understand their project goals, lifestyle needs, and budget constraints.
• Provide personalized product recommendations, explain features, and suggest complementary items (e.g., matching lamp shades, compatible light bulbs, or required hardware).
• Direct shoppers to specialized sales experts when deeper technical knowledge is needed, ensuring a seamless handoff.
• Assist with loading large or fragile merchandise onto customers’ vehicles safely and efficiently.
• Maintain tidy, well‑stocked shelves by restocking merchandise, rotating inventory, and performing routine checks for product placement accuracy.
• Operate store technology—including point‑of‑sale (POS) systems, handheld scanners, tablets, and smartphones—to process transactions, check inventory, and locate items.
• Participate in seasonal merchandising resets, promotional displays, and store events that showcase new products and drive sales.
• Uphold arenaflex’s safety and cleanliness standards, adhering to CDC‑recommended health guidelines and store policies.
• Collaborate with teammates across departments (e.g., Garden Center, Paint, Hardware) to ensure a cohesive customer experience.

Essential Qualifications

• Minimum age of 18 years.
• Ability to lift up to 25 lb unassisted; heavier items may be moved with assistance or equipment.
• At least six months of experience using retail technology such as POS terminals, tablets, or smartphones.
• Strong verbal communication skills and a genuine enthusiasm for helping others.
• Basic math proficiency for accurate cash handling and transaction processing.
• Reliability and punctuality for scheduled shifts.

Preferred Qualifications & Added Value

• Bilingual proficiency (English + Spanish or another language) to better serve a diverse customer base.
• Previous experience in home‑improvement, hardware, or gardening retail environments.
• Military or veteran background, which brings discipline, teamwork, and a service‑first mindset.
• Interest in pursuing certifications or apprenticeship programs in trades such as carpentry, electrical work, or landscaping.
• Customer‑service awards or recognitions from prior roles.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: Ability to listen actively, ask insightful questions, and tailor recommendations to individual needs.
• Product Knowledge Curiosity: Eagerness to learn about new tools, materials, and trends, and to translate that knowledge into actionable advice.
• Physical Stamina: Comfortable standing for extended periods and performing light‑to‑moderate lifting.
• Team Collaboration: Willingness to support coworkers, share information, and contribute to a positive store culture.
• Adaptability: Ability to pivot between tasks—customer assistance, restocking, merchandising—especially during busy periods.
• Problem‑Solving: Quick identification of customer challenges and offering practical, cost‑effective solutions.
• Technology Fluency: Comfortable navigating digital inventory tools, scanning devices, and mobile apps.

Career Growth & Development Opportunities

arenaflex is committed to investing in its associates. As a part‑time team member, you will have access to:

• On‑the‑Job Training: Structured learning modules covering product categories, sales techniques, and safety protocols.
• Mentorship Programs: Pairing with experienced department leads who can guide you toward advanced roles.
• Education Assistance: Tuition reimbursement for accredited programs, as well as certifications in trades aligned with our product lines.
• Leadership Pathways: Opportunities to transition into supervisory or managerial positions, with clear competency milestones.
• Cross‑Department Exposure: Rotational assignments that broaden your expertise across garden, paint, hardware, and more.

Compensation, Perks & Benefits

While specific wage rates are competitive and commensurate with experience, all arenaflex associates enjoy a comprehensive benefits package that may include:

• Employee discount of 10 % off all merchandise.
• Eligibility for quarterly performance bonuses based on sales metrics and customer feedback.
• Flexible scheduling options to accommodate school, family, or other commitments.
• Access to health and wellness resources, including vision, dental, and medical plans (subject to eligibility).
• Retirement savings options such as a 401(k) with company match for eligible participants.
• Paid time off and holiday pay for full‑time equivalents; part‑time associates may receive prorated holiday scheduling.
• Opportunities to participate in community service events and store‑sponsored charitable initiatives.

Work Environment & Culture at arenaflex

Our Goldsboro store is a vibrant, community‑focused space where teamwork and positivity are at the core of everyday operations. Expect a workplace that:

• Values ​​diversity and actively encourages under‑represented groups to apply.
• Maintains a clean, safe, and well‑ventilated environment, adhering to CDC‑recommended health protocols.
• Celebrates milestones—both personal (birthdays, service anniversaries) and team achievements (sales targets, customer service awards).
• Fosters open communication; associates can share ideas with management through regular check‑ins and suggestion programs.
• Offers a balance of indoor and outdoor duties, allowing you to spend time on the sales floor, in the garden center, or assisting with store upkeep.

How to Apply

If you are enthusiastic, customer‑oriented, and ready to contribute to a thriving retail environment, we invite you to submit your application today. arenaflex welcomes candidates from all backgrounds, including veterans, military families, retirees, stay‑at‑home parents, and individuals seeking flexible part‑time work.

To apply, click the link below and complete the short online form. Should you need an accommodation during the application process due to a disability, please contact our Human Resources team at HR@arenaflex.com.

Apply Now – Join the arenaflex Team!

Conclusion – Your Next Chapter Starts Here

At arenaflex, we believe that great customer experiences begin with great people. Whether you’re looking for supplementary income, a pathway into a skilled trade, or a supportive environment that respects your life outside of work, this Part‑Time Retail Customer Service Associate role offers the flexibility, training, and community you deserve. Take the first step toward a rewarding career—apply today and help us build a better home improvement experience for every guest who walks through our doors.