VP of Operations – AI-Driven Transformation Leader

Job Description: • Lead the integration of AI across product, services, and internal workflows. • Partner with Product & Engineering to accelerate AI feature delivery and monetization. • Translate AI innovation into commercial value (packaging, pricing, positioning). • Embed AI tools internally to improve RFP response time, implementation documentation, support resolution cycles, and sales forecasting. • Establish AI fluency and adoption benchmarks across teams. • Drive automation of end-to-end workflows, not just point solutions. • Own Hirezon’s ARR growth strategy within higher education. • Improve expansion revenue through AI-enabled modules and workflow automation. • Strengthen enterprise deal execution and executive-level selling. • Increase renewal predictability through structured health scoring and data-driven engagement. • Align go-to-market strategy with measurable customer ROI outcomes. • Full ownership of Hirezon’s P&L and operating plan. • Drive EBITDA expansion through operational leverage and AI-enabled efficiency. • Improve services margin and implementation velocity. • Establish real-time dashboards across revenue, churn, gross margin, and productivity. • Align headcount planning with measurable ROI and growth priorities. • Build scalable systems for forecasting, renewals, QBRs, and performance tracking. • Reduce non-billable effort and increase billable utilization in Professional Services. • Improve time-to-value for new customers. • Standardize support excellence through SLA visibility and automation. • Increase organizational speed and decision-making clarity. • Build a high-accountability, AI-forward leadership team. • Foster a culture of ownership, experimentation, and measurable results. • Promote continuous learning and AI capability development. • Develop internal talent to scale with the business. Requirements: • 10+ years of senior leadership experience in vertical SaaS or enterprise software. • Experience driving digital or AI transformation within a software organization. • Proven P&L ownership with strong margin discipline. • Background in Higher Education, HR tech, ATS, or public sector software preferred. • Experience operating in a portfolio or private equity-backed environment is a plus. • Data-driven, execution-focused, and comfortable in high-accountability environments. • Strong executive communication and customer-facing presence. • Experience building or co-building AI agents and workflow automation systems strongly preferred. • Technical exposure and system-thinking mindset considered a major advantage. Benefits: • Competitive salary commensurate with experience. • Opportunities for career advancement and professional development. • Experience collaborating with a diverse, global team within a remote work setting. • Comprehensive Health Benefits to support your wellbeing and peace of mind. • Employer contributions to your RRSP Apply tot his job Apply To this Job