Senior Manager, Commercial Customer Success – General Contractors Sector – Remote (CST/MDT/PST) – Strategic Growth & Retention Leader

Why Join arenaflex?

arenaflex is at the forefront of the construction technology revolution, delivering cloud‑based solutions that enable teams to design, build, and manage complex projects—from skyscrapers and hospitals to residential communities and infrastructure hubs. Our platform empowers owners, contractors, and subcontractors to collaborate in real time, drive efficiency, and mitigate risk. As the construction industry accelerates its digital transformation, arenaflex is the catalyst that turns blueprints into reality.

We are a fast‑growing, values‑driven organization that cherishes Openness, Optimism, and Ownership. Our remote‑first culture attracts top talent from across the United States, and we invest heavily in professional development, mentorship, and a supportive work environment where every employee can thrive.

Position Overview

arenaflex is seeking an experienced Manager of Commercial Customer Success to lead a high‑performing team that serves General Contractor (GC) customers. In this fully remote role (CST, MDT, or PST time zones), you will shape strategic plans, drive product adoption, and champion a world‑class customer experience that fuels revenue retention and expansion.

You will report to the Senior Manager, Commercial Customer Success, General Contractors, and will have the autonomy to innovate processes, cultivate talent, and influence cross‑functional initiatives that power arenaflex’s growth agenda.

Key Responsibilities

• Team Leadership & Development: Oversee a team of Customer Success Engineers, providing coaching, career‑path guidance, and performance feedback to accelerate proficiency and retain top performers.
• Strategic Planning: Partner with senior leadership to define product‑retention and logo‑retention targets for GC accounts, translating corporate goals into actionable roadmaps.
• Data‑Driven Advocacy: Use customer analytics, usage patterns, and industry best practices to deliver actionable recommendations that maximize the value of arenaflex’s platform.
• KPI Management: Establish, monitor, and optimize key performance indicators, milestones, and long‑term objectives aligned with revenue growth, gross margin, and operating margin targets.
• Cross‑Functional Collaboration: Work closely with Product, Marketing, Sales, Finance, and Executive teams to ensure a unified Customer Success culture across the organization.
• Process Innovation: Revamp and scale existing Customer Success processes to support hyper‑growth, reducing time‑to‑value and increasing adoption velocity.
• Customer Advocacy: Serve as a trusted advisor to GC customers, embodying empathy, technical expertise, and a relentless focus on delivering measurable business outcomes.
• Travel & Representation: Allocate up to 25 % of time for on‑site client visits, industry conferences, and collaboration with arenaflex offices worldwide.

Essential Qualifications

• Minimum 5 years of experience in the construction industry, specifically managing teams that serve General Contractors.
• Proven ability to interpret and influence business metrics, adjusting strategic plans to meet or exceed revenue and retention targets.
• Deep understanding of recurring‑revenue business models and the value drivers that sustain them.
• Demonstrated track record of delivering quantifiable results in fast‑moving, high‑growth environments.
• Strong leadership presence with a creative, enthusiastic approach to motivating and inspiring teams.
• Excellent negotiation, persuasion, and consensus‑building skills.
• Empathetic mindset toward customers, coupled with a passion for driving revenue growth.
• Analytical, process‑oriented thinking with a commitment to continuous learning and improvement.

Preferred Qualifications & Experiences

• Experience across multiple construction verticals such as subcontracting, real‑estate development, and infrastructure.
• Background in SaaS or enterprise‑software customer success within the construction technology space.
• Familiarity with advanced analytics platforms, CRM systems, and customer health scoring methodologies.
• Prior exposure to remote‑first leadership models and managing distributed teams across time zones.

Core Skills & Competencies

• Strategic Thinking: Ability to translate high‑level business objectives into detailed execution plans.
• Data Literacy: Comfortable extracting insights from usage data, dashboards, and performance reports.
• Communication Excellence: Clear, persuasive storytelling for internal stakeholders and external customers.
• Change Management: Skillful at guiding teams through process redesigns and organizational scaling.
• Customer‑Centric Mindset: Deep empathy and a relentless focus on delivering value to the end‑user.
• Collaboration: Proven ability to break down silos and foster partnership across product, sales, and finance.

Career Growth & Learning Opportunities

At arenaflex, your development is a priority. You will have access to:

• Mentorship from senior executives and industry veterans.
• Annual professional‑development stipend for certifications, conferences, or advanced coursework.
• Rotational programs that expose you to product, engineering, and go‑to‑market functions.
• Clear pathways to senior leadership roles such as Director of Customer Success, VP of Commercial Strategy, or General Manager of the Construction Vertical.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United States while staying connected through weekly virtual town halls, quarterly in‑person meetups, and collaborative digital workspaces. arenaflex’s culture is built on:

• Openness: Transparent communication and inclusive decision‑making.
• Optimism: A growth mindset that celebrates wins and learns from setbacks.
• Ownership: Empowered teams that take responsibility for outcomes and continuously raise the bar.

We champion diversity, equity, and inclusion. arenaflex is an equal‑opportunity employer and welcomes builders of all backgrounds, identities, and experiences.

Compensation, Perks & Benefits

We offer a competitive total‑target compensation package that includes:

• Base salary ranging from $147,200 – $202,400 (commensurate with experience, expertise, and location).
• Performance‑based commission and bonus structures, targeting on‑target earnings of $184,000 – $253,000.
• Equity participation, granting you ownership in arenaflex’s continued success.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Generous paid time off, parental leave, and flexible holiday policies.
• Retirement savings plan with company matching contributions.
• Wellness stipend, virtual fitness classes, and mental‑health resources.
• Technology allowance for home‑office setup (laptop, monitors, ergonomics).
• Annual professional‑development budget, conference attendance, and certification reimbursements.

How to Apply

Ready to shape the future of construction technology and lead a world‑class Customer Success team? Submit your résumé and a compelling cover letter highlighting your relevant experience, leadership philosophy, and vision for driving value in the General Contractor market.

arenaflex is dedicated to providing reasonable accommodations throughout the recruitment process. If you require assistance due to a disability, please contact us at hr@arenaflex.com.

Join arenaflex today and become a pivotal part of a mission‑driven organization that is building the software that builds the world.

Equal Opportunity Commitment

arenaflex welcomes candidates of all backgrounds and identities. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are proud to foster a diverse, inclusive workplace where every voice is heard and valued.