Senior Compliance Product Officer – US Personal Banking Operations & Customer Service (SVP) – Risk Management, Regulatory Strategy, and Product Governance at arenaflex

About arenaflex – Pioneering Trusted Financial Services

arenaflex is a global leader in consumer finance, dedicated to delivering secure, innovative, and customer‑centric banking experiences. With a legacy of over a century in the industry, we blend deep‑rooted expertise with cutting‑edge technology to serve millions of consumers across the United States. Our Personal Banking Operations – Customer Service division provides front‑line assistance, fraud protection, credit line management, and a suite of digital solutions that keep everyday banking simple and safe. As we continue to expand our footprint, we seek a visionary compliance professional who can safeguard our brand, protect our customers, and steer the organization through an ever‑evolving regulatory landscape.

Position Overview

The Compliance Product Senior Officer I (SVP) will serve as the senior risk officer for arenaflex’s US Personal Banking Operations – Customer Service (CRS) product line. Reporting to the head of Independent Compliance Risk Management (ICRM), you will design, implement, and champion a robust compliance framework that aligns with arenaflex’s risk appetite, protects the franchise, and ensures every customer interaction adheres to applicable laws, regulations, and internal policies.

Why This Role Matters

• Directly influence the compliance posture of a high‑volume consumer‑facing operation.
• Partner with product, legal, risk, technology, and finance teams to embed risk‑aware thinking into every process.
• Lead cross‑functional initiatives that shape industry best practices and set new standards for consumer protection.
• Act as a senior advisor to senior business leaders, providing real‑time guidance on complex regulatory matters.

Key Responsibilities

• Program Design & Maintenance: Create, refine, and sustain best‑in‑class compliance programs, policies, and procedures for the CRS product suite. Translate arenaflex’s ICRM strategy into clear, actionable guidance for multiple geographies and product lines.
• Subject‑Matter Expertise: Serve as the go‑to authority on consumer‑banking regulations (e.g., Regulation E, Regulation Z, UDAAP, Regulation B, SCOTUS, etc.) and provide real‑time advice to business partners to mitigate compliance risk.
• Regulatory Intelligence: Continuously monitor regulatory developments, enforcement actions, and emerging industry trends. Deliver timely briefings and impact analyses to senior leadership.
• Impact Assessment: Analyze the cross‑border and product‑wide implications of new rules, advising on necessary changes to processes, technology, and controls.
• Strategic Advisory: Partner with product managers, operations leaders, and risk owners to challenge assumptions, propose risk‑balanced solutions, and ensure regulatory alignment.
• Industry Engagement: Represent arenaflex on industry consortiums, trade‑association working groups, and public‑policy forums to stay ahead of the curve.
• Project Leadership: Lead high‑impact compliance initiatives, including the rollout of new regulatory requirements, and manage special‑project work streams with a results‑driven focus.
• Regulatory Examination Management: Coordinate preparation, response, and remediation for examinations, audits, and investigations conducted by regulators, third‑party auditors, and internal oversight bodies.
• Control Reviews & Testing: Design and execute periodic compliance and control assessments, ensuring gaps are identified, escalated, and remediated promptly.
• Collaboration Across Functions: Work closely with Legal, Risk, Operations, Technology, Finance, and other ICRM teams to foster a culture of compliance and proactive risk detection.
• Risk‑Based Decision Making: Evaluate business decisions through a compliance lens, weighing reputation impact, regulatory exposure, and ethical considerations before sign‑off.
• Additional Duties: Perform any other responsibilities as assigned to support arenaflex’s mission and compliance objectives.

Essential Qualifications

• Regulatory Expertise: Deep knowledge of U.S. consumer banking regulations, including but not limited to Regulation E, Regulation Z, Regulation B, SCOTUS (Servicemembers Civil Relief Act), UDAAP, Regulation P, Regulation V, TCPA, and Fair Lending statutes.
• Professional Experience: Minimum 8‑10 years in compliance, legal, risk, or audit roles within financial services, regulatory agencies, or consulting firms, with a proven track record of managing complex regulatory projects.
• Exam Management Skills: Demonstrated experience leading regulatory examinations, managing examiner relationships, and delivering successful outcomes.
• Communication Excellence: Outstanding written, verbal, and presentation abilities; capable of distilling intricate regulatory concepts into concise, actionable messages for senior audiences.
• Analytical Acumen: Strong problem‑solving skills, with the capacity to conduct thorough risk assessments and develop pragmatic remediation plans.
• Leadership & Influence: Proven ability to collaborate across global, matrixed organizations, influence senior stakeholders, and lead cross‑functional teams through change.
• Self‑Starter Mentality: Highly motivated, adaptable, and innovative, thriving in fast‑paced environments while maintaining meticulous attention to detail.

Preferred Qualifications & Certifications

• Advanced degree (J.D., M.B.A., or Master’s in Finance, Risk Management, or related field).
• Certified Regulatory Compliance Manager (CRCM) or equivalent credential.
• Experience with fintech partnerships, third‑party risk oversight, and digital‑banking platforms.
• Familiarity with data‑privacy frameworks (e.g., GDPR, CCPA) as they intersect with consumer‑banking compliance.

Key Skills & Competencies

• Strategic thinking paired with operational execution.
• Risk‑based decision‑making and sound ethical judgment.
• Ability to manage multiple priorities simultaneously while delivering high‑quality outputs.
• Strong negotiation and stakeholder‑management capabilities.
• Proficiency with compliance technology tools, data analytics, and regulatory reporting systems.
• Fluency in building collaborative relationships with legal, risk, technology, and product leadership.

Career Growth & Learning Opportunities

At arenaflex, senior compliance leaders are positioned for accelerated career paths. You will have access to:

• Executive mentorship programs connecting you with C‑suite risk and legal leaders.
• Continuous learning stipends for industry certifications, advanced degrees, and specialized training.
• Opportunities to lead enterprise‑wide regulatory initiatives that shape the future of banking compliance.
• Rotational assignments across global compliance hubs, expanding your international exposure.
• Participation in high‑visibility task forces that interface directly with regulators and industry bodies.

Work Environment & Culture at arenaflex

arenaflex champions an inclusive, innovative, and high‑integrity culture. Our teams operate in a collaborative, hybrid work model that balances remote flexibility with vibrant in‑office hubs. We value diverse perspectives, encourage open dialogue, and reward proactive risk stewardship. Employee resource groups, wellness initiatives, and community‑service programs further reinforce our commitment to a holistic employee experience.

Compensation, Benefits & Perks

We offer a market‑competitive base salary ranging from $156,160 to $234,240, complemented by performance‑based bonuses, discretionary incentive awards, and long‑term retention incentives. Our comprehensive benefits package includes:

• Medical, dental, and vision coverage with flexible plan options.
• Employer‑matched 401(k) retirement savings plan.
• Life, accidental death, and disability insurance.
• Generous paid time off – vacation, sick leave, and paid holidays.
• Wellness programs, including mental‑health resources, fitness subsidies, and employee assistance services.
• Access to arenaflexbenefits.com for a full overview of available perks.

Location

This position is based in Wilmington, Delaware, United States with the flexibility of a hybrid work arrangement in accordance with arenaflex’s remote‑work policy.

How to Apply

If you are a seasoned compliance professional ready to influence the strategic direction of a global financial institution, we invite you to submit your application. Join arenaflex and help us build a safer, more trusted banking experience for millions of customers.

Apply Now

Equal Opportunity Statement

arenaflex is an equal‑opportunity and affirmative‑action employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for individuals with disabilities who need assistance with the application process.