**Experienced Customer Success Manager – Energy Management Solutions**

Join arenaflex, a fast-growing, private equity-backed energy management outsourcing company, in its mission to reduce global carbon emissions for small to medium-sized enterprises. As a Customer Success Manager, you will play a vital role in building strong relationships with executive teams, ensuring customer satisfaction, and driving business growth. **About arenaflex** arenaflex is a pioneer in the energy management industry, committed to making a positive impact on the environment while providing an excellent customer experience. With zero upfront investment, we install, monitor, and manage a combination of patented technologies, equipment upgrades, and proprietary energy software to deliver complete energy-saving solutions for our customers. Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America's Fastest-Growing Private Companies list, arenaflex is a dynamic and dedicated team working together to make a difference. **The Role** As a Customer Success Manager, you will be responsible for acting as the liaison to our customer's executive teams, building strong relationships, and ensuring that their requests are met with a focus on positive customer experience. You will take the handoff from the Account Executive who sold the business and continue to grow and enhance the customer relationship at the highest levels of the organization. **Key Responsibilities:** * Drive brand-specific success for all existing owners, customers on program, and successful support of onboarding new brand owners, ensuring elite service and support throughout the customer journey. * Expand and upsell existing customers by providing excellent communication, service, and onboarding/installation experience, with the goal of gaining expansion with additional locations signed onto the arenaflex program. * Build strong client relationships at the executive level to maintain current business and assist in the acquisition of new customers/locations through referrals. * Communicate with executive-level contacts at our largest customers to ensure that their needs are understood and addressed to best support the brand's customer base. * Coach and coordinate internal teams to best support your customer base. * Collaborate with internal departments to ensure that customer requests are fulfilled, projects are going to plan, and we are regularly communicating with our customer. * Resolve complaints and keep track of all processes/requirements that pertain to the client's needs. * Solve problems for customers by understanding and exceeding their expectations through proactive (and automated) communication approach methodologies. * Perform regular customer-specific check-ins to aid in increased satisfaction. Set up and run customer meetings that proactively demonstrate our value to them and cover billing, capital investments, energy savings, new offerings, supply options, and related topics to meet expectations. * Track all interactions with brand's customers using our CRM. * Collect and analyze data concerning consumer behavior to understand changing needs. * Independently prepare and conduct regular reviews with the customer going over program performance, including bi-weekly check-ins and quarterly business reviews. * Travel as needed to meet with customers. * Responsiveness to assigned customer tickets and inquiries, including emergency or CSAT requests, that could occur outside of standard business hours. * Adhere to training, playbook, procedures, and contact hygiene inside tech stack tools provided. * Offload day-to-day CSTAT issues off the Account Executives to create additional selling bandwidth. * Other duties as assigned by Sales Leadership/Management team. **Desired Skills and Experience:** * Operational experience preferred. * CRM experience required. * Bachelor's Degree or related energy industry experience. * Extensive experience building and managing C-Level relationships with clients in an executive sales or account management role. * Ability to understand and assist in meeting customers' company sustainability goals. * Detail-oriented, organized, thorough, and productive. * Ability to use multiple tools to fully understand internal and external customer issues and business needs. * Ability to prioritize and support multiple customer projects simultaneously. * Strong problem-solving skills. * Able to work independently. * Strong interpersonal, analytical, oral, written communication, and presentation skills. **Incentive Bonus** A bonus based on expansion of existing customer locations and achievement of sales targets within assigned region/brand assignments. **What We Offer:** * Career advancement opportunities in a fast-growing, supportive company environment. * Competitive pay. * Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance. * Opportunity to work as part of a team that values its members and works together to achieve positive change. **Equal Employment Opportunity** arenaflex is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity. **Accommodation for Disability** We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability. **Apply Now** Join arenaflex in its mission to make a positive impact on the environment while providing an excellent customer experience. Apply now to become a part of our dynamic team and take the first step towards a rewarding career in energy management solutions. Apply for this job