Guest Services Representative
Create more magic and become part of the story with Disney! Whether you're looking to create magic in Parks and Resorts, support business a thriving retail business, work behind-the-scenes on your favorite TV shows or upcoming movies, or anything in-between, this is your opportunity to start the next chapter of your career story. Disney is currently hiring Guest Services Representatives to: Use your impeccable guest service skills to assist inbound queries through calls, chat, social media or email; Contact guests through outbound calls; Resolve issues affecting guests’ experiences; Channel escalated issues to appropriate supervisors/managers; Bring stories to life with scripted and non-scripted guest-engagement statements; Ask open-ended questions to assess guest needs and make appropriate recommendations and resolutions. Where will your story begin?
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