Dispute Analyst

About the position The Dispute Analyst handles incoming dispute claims and first payment defaults, investigating, and effectively processing in a timely manner in accordance with applicable network regulations. This role ensures service standards are met, provides support of department goals, and coordinates the reduction and control of losses. Responsibilities • Intake, perform analysis, and research to resolve dispute claims within required timeframes while ensuring compliance with applicable rules and regulations. • Professionally communicate with clients, internal partners, other financial institutions, merchants, etc. via phone, email, fax, or letter during the dispute process. • Use sound judgment in addition to all available resources to make well-informed decisions when approving or denying a dispute. • Research the validity of the dispute and the reasons behind it to best determine root causes. • Assist in contacting past due customers to obtain payment or resolve issues in compliance with company policies. • Assist with review of suspicious or questionable claims as needed. • Work customer dispute emails as delegated. • Monitor disputed transactions to more quickly and clearly identify risks. • Other duties as assigned by management. • Must be able to come to work promptly and regularly. • Must be able to take direction and work well with others. • Must be able to work under the stress of deadlines. • Must be able to concentrate and perform accurately. • Must be able to react to change productively. Requirements • Associate degree in business, finance, communication, marketing or related field OR 1 years’ experience in related field. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. • Ability to speak effectively before groups of customers or employees of organization. • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. • Ability to deal with problems involving a few concrete variables in standardized situations. • To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software. Nice-to-haves • Applicants must be reliable, dynamic, sociable and enthusiastic team players; while possessing a positive "can-do" attitude, excellent judgement and communication skills. Applicants must also have great attention to detail and ability to multi-task under the stress of deadlines with a strong desire to help the organization succeed. Benefits • Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). • 401(k) with company match enrollment on day-one. • Paid, Sick and Volunteer Time Off • Paid Parental Leave Options • Employer Paid Life and Disability • Wellbeing on Demand Program • Flexible Work Environment with a casual dress code Apply tot his job Apply To this Job