Senior Product Owner – Customer Experience Innovation & Data‑Driven Product Strategy (Airline & Airport Operations) at arenaflex

Welcome to arenaflex – Where the Sky Is Not the Limit

At arenaflex, we believe that travel is more than moving from point A to point B – it’s an experience that begins the moment a passenger books a ticket and continues long after they land. As a global leader in aviation, arenaflex connects millions of travelers to hundreds of destinations every day. Our commitment to safety, reliability, and unforgettable journeys is matched only by our dedication to the people who make those journeys possible – our employees. If you’re a visionary who thrives on turning data into actionable insight, shaping product roadmaps, and championing the voice of the traveler, then the Senior Product Owner – Customer Experience role is your next adventure.

Why This Role Is a Game‑Changer

In this pivotal position, you will be the catalyst that drives the evolution of arenaflex’s Customer Experience portfolio. You’ll harness advanced analytics, collaborate with cross‑functional teams, and translate stakeholder ambitions into tangible product outcomes that enhance airport operations and delight passengers worldwide.

Core Responsibilities

• Product Vision & Strategy: Lead the creation of a data‑driven product vision, incorporating extensive stakeholder interviews, market research, and competitive analysis to define clear Objectives and Key Results (OKRs).
• Roadmap Development: Design and maintain a dynamic product roadmap that balances short‑term wins with long‑term strategic initiatives, ensuring alignment with arenaflex’s broader business objectives.
• Data Insight Generation: Utilize querying languages (SQL, Python, etc.), A/B testing methodologies, and modern data‑visualization tools (Tableau, Power BI) to surface insights, build executive dashboards, and craft actionable recommendations.
• Stakeholder Communication: Serve as the primary liaison between product teams, IT, operations, marketing, and senior leadership, delivering regular updates, demo sessions, and outcome reports that keep everyone informed and engaged.
• Feature Prioritization: Apply a rigorous, evidence‑based approach to prioritize features, balancing technical debt, business value, and resource constraints to accelerate time‑to‑value.
• Business Readiness Management: Oversee the preparation of training materials, communication plans, and marketing collateral to ensure seamless roll‑out of new capabilities.
• Collaboration with Analytics Teams: Partner with data scientists and analysts to capture relevant metrics, track product health, and iterate on improvements based on real‑world performance.
• Agile & DevOps Advocacy: Champion Agile principles, DevOps practices, and a product‑mindset across the organization, fostering a culture of continuous delivery and rapid feedback.
• Performance Tracking & Reporting: Build and maintain comprehensive reporting suites that enable leadership to monitor baseline performance, progress against OKRs, and overall product impact.
• Continuous Learning & Innovation: Stay ahead of industry trends, emerging technologies, and evolving passenger expectations to keep arenaflex’s product suite at the forefront of the aviation ecosystem.

Essential Qualifications

• Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Administration, or a related discipline. Equivalent professional experience will also be considered.
• Experience: Minimum of 3 years in product ownership or product management, with at least 2 years specifically in project management or product development within a technology‑focused environment.
• Agile Proficiency: Demonstrated success leading Agile teams, employing Scrum or Kanban frameworks, and delivering iterative value.
• Technical Acumen: Strong grasp of data‑driven product development, including A/B testing, data querying, and visualization. Familiarity with airline‑specific systems such as Sabre PSS, contact‑center platforms, and service‑recovery operations is a plus.
• Communication Skills: Ability to distill complex technical concepts into clear, compelling narratives for both technical and non‑technical audiences, especially senior leadership.
• Analytical Capability: Proven track record of using quantitative analysis to define OKRs, measure success, and drive decision‑making.
• Tool Mastery: Advanced proficiency in Microsoft Excel, PowerPoint, and data‑visualization suites (e.g., Tableau, Power BI). Experience with product management tools such as JIRA, Confluence, or Azure DevOps is advantageous.

Preferred Add‑Ons

• Professional certifications such as Certified Scrum Product Owner (CSPO), PMP, or PMI‑ACP.
• Experience working within the airline, airport, or broader transportation industry.
• Hands‑on exposure to cloud platforms (AWS, Azure, GCP) and micro‑services architectures.
• Knowledge of user‑experience (UX) design principles and usability testing.

Key Skills & Competencies for Success

• Strategic Thinking: Ability to see the bigger picture while managing detailed execution.
• Customer‑Centric Mindset: Passion for understanding traveler pain points and translating them into product improvements.
• Data Literacy: Comfort working with large data sets, deriving insights, and presenting findings with clarity.
• Collaboration & Influence: Skilled at building consensus across diverse stakeholder groups.
• Adaptability: Thrive in fast‑changing environments, embracing ambiguity and turning it into opportunity.
• Result‑Orientation: Focused on delivering measurable outcomes that align with arenaflex’s strategic goals.

Growth Path & Learning Opportunities

At arenaflex, career progression is as dynamic as the skies we navigate. As a Senior Product Owner, you’ll have direct visibility with senior executives and the chance to influence enterprise‑wide initiatives. Potential next steps include:

• Product Management Leadership: Transition into a Lead Product Manager or Director of Product role overseeing multiple product lines.
• Strategic Portfolio Management: Expand your influence by managing a portfolio of related products, shaping long‑term strategy.
• Specialized Expertise: Deepen technical expertise in emerging technologies such as AI‑driven personalization, IoT for airport operations, or blockchain‑based loyalty programs.
• Mentorship & Coaching: Guide junior product owners and analysts, fostering the next generation of talent within arenaflex.

We also invest heavily in professional development through tuition reimbursement, access to industry conferences, internal workshops, and a robust learning management system that offers courses on data science, agile practices, and leadership.

Work Environment & Culture at arenaflex

Our people are the heart of arenaflex’s success. We cultivate a collaborative, inclusive, and innovative atmosphere where diverse perspectives are celebrated. Highlights of our culture include:

• Inclusion & Diversity: Over 20 Employee Business Resource Groups connect colleagues across gender, ethnicity, veteran status, LGBTQ+ identities, and more, ensuring every voice is heard.
• Flexibility & Work‑Life Balance: Options for hybrid work, flexible scheduling, and generous paid time off empower you to thrive both personally and professionally.
• Employee Empowerment: Decision‑making authority is delegated to product teams, fostering ownership and rapid innovation.
• Community Engagement: arenaflex encourages volunteering and provides paid volunteer days, allowing you to give back to the communities we serve.

Compensation, Perks & Benefits

We offer a comprehensive rewards package designed to support your health, wealth, and well‑being:

• Competitive Salary aligned with market benchmarks for senior product leadership roles.
• Performance‑Based Bonuses that recognize and reward measurable impact.
• Travel Benefits: Unlimited employee travel on arenaflex flights for you, your family, and friends – explore over 365 destinations across 6,800+ daily flights.
• Health & Wellness: Medical, dental, vision, prescription coverage from day one; virtual care, flexible spending accounts, and wellness programs including gym memberships and mental‑health resources.
• Retirement Savings: 401(k) plan with company matching contributions after the first year of service.
• Additional Perks: Employee Assistance Program, pet insurance, discounted rates on hotels, rentals, cruises, and a robust employee recognition platform.

Ready to Elevate the Customer Journey?

If you are passionate about turning data into delightful experiences, thrive in collaborative, high‑velocity environments, and are eager to shape the future of travel at a global aviation leader, we want to hear from you. Join arenaflex and become part of a team that is redefining how millions of people move around the world.

Apply Now – Take Off with arenaflex!