**Lead Retail Customer Service Associate – Delivering Exceptional Customer Experiences at arenaflex**

At arenaflex, we are committed to providing our customers with the highest level of service and support. As a Lead Retail Customer Service Associate, you will play a critical role in delivering exceptional customer experiences and driving business growth. If you are a customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of business services, including print, signs & graphics, and shipping. We are dedicated to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team of experts is committed to providing innovative solutions and exceptional service to our customers. **Job Summary** As a Lead Retail Customer Service Associate, you will be responsible for delivering a positive customer experience to all customers, providing consultative selling, and recommending FedEx Office products and services. You will also be responsible for managing production flow, taking customer orders, and coordinating store activities. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of arenaflex. **Key Responsibilities** * Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers * Manages production flow to ensure all production orders are done right and on time * Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services * Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management * Sets up complex orders and performs multiple tasks at the same time * Responsible for ensuring quality during and after production process * Ensures communication among shifts * Coordinates pick-up and delivery of customer orders * May provide leadership to team members on an assigned shift * Assists in the training of store team members * Collates, sorts and organizes customer orders * Operates the Point of Sale terminal (POS), handles financial transactions and makes change * Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits * Follows instructions of supervisors and assists other team members in performing store functions * Follows arenaflex standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures * Secondary responsibility for coordination of all shipping related services and activities, to include: + Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates + Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services + Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies + Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels **Essential Functions** * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position **Preferred Qualifications** * High school diploma or equivalent education * 2+ years of specialized experience * Excellent verbal and written communication skills * Ability to work in a team environment and provide leadership to team members * Ability to adapt to changing situations and priorities * Ability to maintain a high level of productivity and efficiency in a fast-paced environment **Quality Driven Management** arenaflex is committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. As a Lead Retail Customer Service Associate, you will be expected to: * Suggest areas for improvement in internal processes along with possible solutions * Work with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility * Apply Quality concepts presented at training during daily activities * Support arenaflex Quality initiatives **Work Environment and Company Culture** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@arenaflex.com. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for career growth and advancement * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and training **How to Apply** If you are a customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to the arenaflex careers website. Apply Job! We look forward to hearing from you! Apply for this job