**Experienced Customer Service Manager – Airport Customer Experience**

Join arenaflex, a leading airline, and embark on a journey that will take you to new heights. As a Customer Service Manager, you will be at the forefront of delivering exceptional customer experiences, ensuring that every interaction is memorable and exceeds expectations. With a strong focus on operational excellence, team development, and customer satisfaction, you will be the driving force behind creating a world-class airport customer experience. **About arenaflex** arenaflex is a world-renowned airline that has been a leader in the industry for decades. With a commitment to innovation, customer satisfaction, and employee development, we strive to create a workplace that is inclusive, diverse, and rewarding. Our team members are the backbone of our success, and we are dedicated to providing them with the tools, resources, and support they need to excel in their roles. **Why You'll Love This Job** As a Customer Service Manager, you will be part of the Hubs & Gateways or Stations Team within the Customer Experience Division. Your primary responsibility will be to lead, engage, coach, and develop front-line team members to create a high-performing operation that delivers an elevated customer experience. You will be responsible for: * Ensuring operational excellence by driving efficiency, productivity, and quality * Creating an environment that cares for and celebrates the successes of front-line team members * Leading airport teams to perform their work in a safe, efficient manner, and in compliance with Federal, state, and local regulations * Providing exceptional support to front-line team members to deliver superior customer service * Coaching and mentoring front-line team members in skill development, customer service elevation, and company culture behaviors * Promoting an environment of mutual respect and trust between front-line team members * Establishing and promoting effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect, and dignity * Assessing operational environments and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels * Ability to work extra hours when there are operational needs * Ability to work rotating shifts, including weekends, holidays, and days-off **All You'll Need for Success** To be successful in this role, you will need: * A High School diploma or GED equivalency * Minimum 2 years of experience leading others * Previous airport customer service experience is preferred * Knowledge of company policies and procedures and functional automation applications * Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment * Ability to actively listen, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate * Critical thinking ability, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems * Ability to monitor and assess performance of self, team members, and the operation to make improvements or take corrective action * Strong decision-making skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational conditions * Ability to prioritize and execute with a sense of urgency and preciseness * Ability to use sound business judgment to resolve issues with internal and external customers * Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. **What You'll Get** As a valued member of the arenaflex team, you will enjoy a range of benefits, including: * Travel Perks: With access to over 6,800 daily flights across our global network, you and your family can explore the world in style. * Health Benefits: On day one, you'll have access to comprehensive health, dental, prescription, and vision benefits to help you stay well. * Wellness Programs: Our wellness programs provide you with the tools, resources, and support you need to be the best version of yourself. * 401(k) Program: Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Feel Free to Be Yourself at arenaflex** At arenaflex, we believe that inclusion and diversity are the foundation of a dynamic workforce. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. **Are You Ready to Join the arenaflex Team?** If you're passionate about delivering exceptional customer experiences, leading high-performing teams, and creating a world-class airport customer experience, we want to hear from you. Apply now to become a part of the arenaflex team and embark on a journey that will take you to new heights. **Apply Now** Apply Job! Apply for this job