**Experienced Ticket/Gate Agent (Customer Service Representative) - LGA**

Join arenaflex, a world-renowned airline, as a Ticket/Gate Agent (Customer Service Representative) at our New York LaGuardia Airport (LGA) location. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, ensuring seamless travel processes, and upholding arenaflex's commitment to excellence. **About arenaflex** At arenaflex, we're passionate about connecting people and places, fostering a culture of care, integrity, resilience, and servant leadership. Our people are our greatest asset, and we're dedicated to sharing success with our employees. As a Ticket/Gate Agent, you'll be part of a dynamic team that's driven to make a difference in the lives of our customers. **Key Responsibilities** As a Ticket/Gate Agent, you will be responsible for: * Greeting customers, guiding them through the check-in and boarding process, and ensuring they have accurate travel documentation. * Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds. * Operating loading bridges and opening, closing, and securing aircraft doors. * Escorting unaccompanied minors and disabled passengers throughout the airport. * Maintaining a high level of customer satisfaction by resolving issues promptly and professionally. * Collaborating with colleagues to ensure smooth airport operations and efficient customer flow. * Adhering to safety protocols and procedures to ensure a secure environment for customers and employees. **Benefits and Perks** As an arenaflex employee, you'll enjoy a comprehensive benefits package that includes: * Competitive salary and industry-leading profit-sharing program. * 401(k) with generous company contributions up to 9%. * Up to 2 weeks of vacation and 56 hours of paid personal time within a 12-month period. * Reimbursement for specific transportation expenses through the NYC Transit Reimbursement Program. * 10 paid holidays per calendar year. * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance. * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. * Holistic Wellbeing programs to support physical, emotional, social, and financial health. * Domestic and International space-available flight privileges for employees and eligible family members. * Career development programs to achieve your long-term career goals. * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies. * Recognition rewards and awards through the platform Unstoppable Together. * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks. **What You Need to Succeed** To be a successful Ticket/Gate Agent, you'll need: * Consistently prioritize safety and security of self, others, and personal data. * Embrace diverse people, thinking, and styles. * Possess a high school diploma, GED, or high school equivalency. * Be at least 18 years of age and have authorization to work in the United States. * Proficiency in English. * Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation. * Possess basic digital literacy. * Pass a physical ability test (PAT) and Customer Service Assessment. * Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal. **What Will Give You a Competitive Edge** While not required, having the following qualifications will give you a competitive edge: * Previous experience in customer service or a related field. * Knowledge of airport operations and procedures. * Familiarity with arenaflex's systems and processes. * Strong problem-solving and conflict resolution skills. * Ability to work in a fast-paced environment with multiple priorities. **Why Join arenaflex?** As a Ticket/Gate Agent at arenaflex, you'll have the opportunity to: * Work in a dynamic and supportive team environment. * Develop your skills and knowledge through comprehensive training and development programs. * Enjoy a competitive salary and benefits package. * Make a real difference in the lives of our customers. * Be part of a company that's committed to excellence and innovation. **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, apply now to become a Ticket/Gate Agent at arenaflex's New York LaGuardia Airport (LGA) location. Apply for this job