**Experienced Ramp Agent (Customer Service Representative) - Detroit Metropolitan Wayne County Airport (DTW)**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our passengers' expectations. As a Ramp Agent (Customer Service Representative) at DTW, you'll play a vital role in ensuring the safe and efficient handling of baggage, cargo, and mail. If you're a team player with a strong commitment to safety and customer satisfaction, we want to hear from you! **About arenaflex** arenaflex is a world-class airline that connects people and cultures around the globe. Our mission is to deliver an elevated experience to every customer, every time. We're committed to living our values of Care, Integrity, Resilience, and Servant Leadership in everything we do. At arenaflex, our people are our success, and we're dedicated to sharing success with our employees. **Key Responsibilities** As a Ramp Agent (Customer Service Representative) at DTW, your primary responsibilities will include: * Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions. * Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions. * Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. * Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination. * Maintaining a high level of customer satisfaction by providing exceptional service and resolving any issues promptly. **Work Environment and Physical Demands** As a Ramp Agent (Customer Service Representative), you'll work in a fast-paced, dynamic environment with varying weather conditions. You'll be required to perform physical tasks such as bending, lifting, standing, and walking for extended periods. You'll also be responsible for operating ground equipment and using baggage scanners and computers. If you're physically fit and able to work in a variety of conditions, this role may be an excellent fit for you. **Benefits and Perks** At arenaflex, we're committed to supporting our employees' well-being and career growth. Some of the benefits and perks you can expect as a Ramp Agent (Customer Service Representative) include: * Competitive salary and industry-leading profit-sharing program * 401(k) with generous company contributions up to 9% * New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 - March 31) * In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period * 10 paid holidays per calendar year * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Career development programs to achieve your long-term career goals * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Recognition rewards and awards through the platform Unstoppable Together * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare **What You Need to Succeed** To be considered for this role, you'll need to meet the following minimum qualifications: * Consistently prioritize safety and security of self, others, and personal data * Embrace diverse people, thinking, and styles * Possess a high school diploma, GED, or high school equivalency * Be at least 18 years of age and have authorization to work in the United States * Have a valid driver's license * Proficiency in English * Pass a physical ability test (PAT) * Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high-visibility safety apparel subject to an approved accommodation, such as alternate PPE * Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal **What Will Give You a Competitive Edge** While not required, the following preferred qualifications may give you a competitive edge: * N/A **How to Apply** If you're a motivated and customer-focused individual with a strong commitment to safety, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and submit your application. We can't wait to hear from you! Apply for this job