**Experienced Licensed Customer Service Representative – Personal Lines Insurance**

At arenaflex, we're dedicated to providing exceptional customer service and support to our policyholders and agents. As a Licensed Customer Service Representative, you'll play a vital role in delivering timely, accurate, and responsive information and service to our customers. If you're passionate about insurance, have excellent communication skills, and a strong desire to help others, we want to hear from you. **About arenaflex** arenaflex is a leading provider of Personal Lines insurance products, plans, and programs. Our mission is to protect our customers from the unexpected and deliver it with care. We believe that progress happens when people feel secure, and we're committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. **Job Summary** As a Licensed Customer Service Representative, you'll be responsible for providing exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies. You'll build rapport with each customer, listen to their requests and inquiries, and work to retain policyholders who inquire about canceling auto policies. You'll also use de-escalation tactics and escalate to the appropriate team when necessary. **Responsibilities** * Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies * Builds rapport with each customer * Listens to customers' requests and inquiries * Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues * Uses de-escalation tactics and when necessary, escalates to appropriate team * Processes policyholder transactions accurately and within Customer Response Center established time standards * Interprets policy contracts to insured based on expert knowledge of personal lines auto products * Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements * Understands aspects of billing systems as it pertains to policy coverage * Identifies and communicates transactions and impact to policy premium * Evaluates and makes decisions regarding exceptions to payment plan and fees * Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results * Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service * Develops and maintains product, procedural and technical systems knowledge * Completes licensing and continuing education requirements * Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity * Performs additional duties as assigned **Qualifications** * Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license * Associates degree and 1+ year Insurance experience preferred * 3-5 years related Customer Service experience is required * Ability to review, record and organize written data from a variety of sources with no prescribed format is essential * Excellent communication and interpersonal skills are required * Personal Lines producer insurance licenses required upon hiring and training **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from home and enjoy a quiet, secure, distraction-free space to work. You'll also have access to all the necessary equipment and technology to perform your job duties. arenaflex is committed to fostering a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. **Career Growth Opportunities and Learning Benefits** arenaflex offers a range of career growth opportunities and learning benefits to help you succeed in your role and advance your career. You'll have access to comprehensive training programs, ongoing education and development opportunities, and a supportive team that will help you grow and develop your skills. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary, benefits, and perks. You'll also have access to a range of benefits, including health insurance, retirement plans, and paid time off. **How to Apply** If you're passionate about insurance, have excellent communication skills, and a strong desire to help others, we want to hear from you. Please submit your application, including your resume and cover letter, to our online application portal. **About arenaflex** arenaflex is a leading provider of Personal Lines insurance products, plans, and programs. Our mission is to protect our customers from the unexpected and deliver it with care. We believe that progress happens when people feel secure, and we're committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. **Company Size** arenaflex is a large organization with over 10,000 employees worldwide. **Industry** arenaflex operates in the insurance industry, providing Personal Lines insurance products, plans, and programs to our customers. **Founded** arenaflex was founded in 1912 and has since grown into a leading provider of Personal Lines insurance products, plans, and programs. **Website** Learn more about arenaflex and our mission to protect our customers from the unexpected and deliver it with care by visiting our website at [www.arenaflex.com](http://www.arenaflex.com). **Apply Now** If you're passionate about insurance, have excellent communication skills, and a strong desire to help others, we want to hear from you. Please submit your application, including your resume and cover letter, to our online application portal. Apply Job! Apply for this job