Senior D365 Customer Engagement Consultant

Job Description: • Provide expertise in one or all D365 CE modules: Customer Service, Sales, Field Service, Marketing, Project Operations, Customer Insights • Serve as a primary functional lead and trusted advisor for client stakeholders, including business leaders and end users • Lead client-facing discovery sessions, workshops, and design reviews to understand sales processes, customer engagement models, and operational needs • Clearly communicate solution options, risks, trade-offs, and recommendations to both technical and non-technical audiences • Document the business requirements which express what actions a solution must take and what outcome is expected • Configure and extend solutions using Dataverse, Power Automate, and Power Apps • Partner with architects and developers on integrations, data migration, and scalable solution patterns • Define and execute test strategies and support deployment and post-go-live activities • Drive user adoption through training, documentation, and change management support • Support project planning, estimates, and scope management • Mentor junior consultants and contribute to practice standards and reusable assets • Contribute towards a working environment that epitomizes “one sa.global” where everyone is seen as an equal, and equality and diversity is championed • Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy and professionalism Requirements: • 5+ years of CRM/CE consulting experience • 3+ years delivering Microsoft Dynamics 365 CE solutions • Hands-on functional implementation experience with Dynamics 365 Sales • Experience with at least one additional D365 CE module (Customer Service, Field Service, Project Operations, or Customer Insights) • Strong knowledge of Dataverse configuration, security, and governance • Working knowledge of Power Platform (Power Automate, Power Apps, Power BI) • Experience with enterprise or multi-workstream D365 implementations • Experience with best practices, implementation methodology, and Dev Ops • Excellent presentation, communication, facilitation, and stakeholder management skills • Excellent organizational skills, attention to quality, self-motivation, and a desire to succeed. Benefits: • Open, flexible, vibrant, collaborative, and diverse work culture • Inclusive work environment • Professional development opportunities Apply tot his job Apply To this Job