**Experienced Customer Service Representative – Bilingual Strongly Preferred; Must Reside in Oklahoma**

At arenaflex, we're building a world of connection and care around every individual, surrounding ourselves with dedicated colleagues who are passionate about transforming lives. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day. **Job Summary:** We're seeking an experienced Customer Service Representative to join our team in Oklahoma. As a key member of our customer service team, you will perform inbound and outbound calls to members who need help finding local community resources to meet their social needs. We're looking for candidates who have lived or cared for someone with similar experiences to our members, and who possess excellent customer service skills, strong communication skills, and a passion for helping others. **Key Responsibilities:** - Perform inbound and outbound calls to members who need help finding local community resources to meet their social needs - Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner - Utilize computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens - Work with Microsoft products, including Outlook, Excel, and folders - Provide a designated workspace free from noise and other distractions - Maintain high speed internet with the ability to hardwire via ethernet from cable modem to PC - Possess strong communication skills (oral and written), analytical and problem-solving skills, and active listening proficiency - Display empathy towards customers' needs and concerns - Contribute to building a positive team spirit **Essential Qualifications:** - A minimum of 12 months of customer service or service industry-related experience with proven customer service skills - Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens - Working knowledge of Microsoft products (Outlook, Excel, folders) - Ability to provide a designated workspace free from noise and other distractions - High speed internet with the ability to hardwire via ethernet from cable modem to PC - Bilingual preferred and must be able to pass language certification, if bilingual **Preferred Qualifications:** - At least 1 year in a call center setting - Inbound/outbound call center experience - Knowledge of Medicaid - Applicants who have personal experience with community resource navigation to assist with Medicaid needs are encouraged to apply - Strong communication skills (oral and written) - Strong analytical and problem-solving skills - Active listening proficiency - Ability to be receptive to feedback and to embrace continuous improvement - Positive attitude and strong interpersonal skills - Ability to display empathy towards customers' needs and concerns - Desire to contribute to building a positive team spirit **Education:** - GED/High School Diploma **Anticipated Weekly Hours:** - 40 hours per week **Time Type:** - Full-time **Pay Range:** - The typical pay range for this role is: $17.00 - $25.65 - This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls - The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors **Our People Fuel Our Future:** At arenaflex, our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong. We believe that our people are the key to our success, and we invest in their growth and development to help them be the best they can be. **Great Benefits for Great People:** We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options - A 401(k) plan (including matching company contributions) - An employee stock purchase plan - No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs - Confidential counseling and financial coaching - Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility **For More Information:** Visit our website at [arenaflex website URL] for more information about our benefits and to apply for this role. **Application Window:** We anticipate the application window for this opening will close on: 05/01/2025 **Equal Employment Opportunity:** Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. 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