System Tech Support Analyst - Advanced

About the position This position provides Application Support for internal users for various mission critical systems / applications. This position is also responsible for daily response to issues related to system functions, report authoring and ongoing rollout of systems. Responsibilities • Responds to, defines, researches, and resolves customer issues referred by level one support. • Functions as the liaison between vendors and BankUnited business units. • Demonstrates excellent oral and written communication skills. • Provides subject matter expertise and participates in projects related to new and existing applications. • Follows defined change control process to test and install system patches, upgrades, or features. • Maintains system files and monitors system configurations to ensure data integrity. • Reviews, analyzes, and installs application systems in support of the Business lines. • Consults with users to identify current operating procedures and to clarify objectives. • Documents and write manuals to describe installation and operating procedures. • Monitors the ticket flow, re-assigns tasks as needed to keep an even balance of work within the department. • Communicates and is the focal point for the dissemination of information from management to the team and vice versa. • Recommends and assists with developing improvements around support processes, tools, standards and the overall performance and level of support provided by the team. • Troubleshoots areas of poor performance and identifies effective solutions to resolve issues both in the immediate future and for the longer term. • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). • Adheres to Bank policies and procedures and completes required training. • Identifies and reports suspicious activity. Requirements • Bachelor's degree in computer information systems, and/or engineering or equivalent work experience related to application systems may be considered • Scrum Master Certification or equivalent required. • 4 - 6 years of Banking experience supporting applications required. • 1 year of experience working in Cloud AWS required. • Minimum 4 - 6 years of computer-related support experience. • Experience researching and keeping "abreast" of industry technical/ business information security requirements and translating those requirements to the Banks information environment. • Strong technical and communication skills • Customer service skills. • Vendor management skills. • Problem solving skills. Nice-to-haves • Knowledge in payments AML and/ or Fraud and screening processes preferred. • Experience with Actimize Xceed, Actimize Essentials, and LexisNexis Risk Solutions. • Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or ITLM Certified preferred. • Candidates residing in locations within BankUnited's footprint may be given preference. Apply tot his job Apply To this Job