**Experienced Customer Experience Concierge – Delivering Exceptional Service in the Arenaflex Centurion Lounge**

At Arenaflex, we're committed to providing the world's best customer experience every day. As a Customer Experience Concierge in our Centurion Lounge, you'll be the face of Arenaflex to our valued Card Members, delivering extraordinary service and creating unforgettable experiences. If you're passionate about delivering exceptional service, working in a fast-paced environment, and making a lasting impact on our customers, we want to hear from you. **Join the Arenaflex Team and Lead the Way** When you join Arenaflex, you become part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you. With benefits, programs, and flexibility that support you personally and professionally, you'll be recognized for your contributions, leadership, and impact – every colleague has the opportunity to share in the company's success. **About the Role** As a Customer Experience Concierge in the Arenaflex Centurion Lounge, you'll be responsible for delivering superior service to Card Members visiting our lounge in the Charlotte Douglas International Airport. You'll be the ambassador of the Arenaflex brand, working as a cohesive team to excite our customers and deliver on the brand promise. Your passion for delivering extraordinary service will shine through in every interaction, from welcoming and providing access to our Card Members upon arrival to creating innovative ways to resolve customers' issues or concerns. **Key Responsibilities** * Welcome and provide access to our Card Members upon arrival at reception * Be accountable and take ownership of the customer's experience from beginning to end * Create innovative ways to resolve customers' issues or concerns to win their brand loyalty * Employ the Customer First philosophy in meeting customers' needs and expectations * Provide concierge and lifestyle recommendations * Provide travel consultation and minimal reservation assistance * Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners **Lounge Hours of Operation** Our lounge is open from 05:30 AM - 10:30 PM Monday - Sunday. Hours are subject to change due to business need. **Qualifications** A successful candidate will possess the following qualifications: * Minimum of 1-year recent experience servicing premium customers * Airline, lounge, or travel industry experience preferred, including reservation experience * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts including nights, weekends, and holidays is essential * Light to moderate lifting may be required for certain job tasks **Compensation and Benefits** * Salary Range: $20.00 to $22.12 hourly + bonus + benefits * The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors * We back our colleagues and their loved ones with benefits and programs that support their holistic well-being * Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities **Work Environment and Company Culture** At Arenaflex, we're committed to creating an inclusive and diverse work environment where everyone feels seen, heard, and valued. Our company culture is built on the principles of integrity, teamwork, and customer obsession. We're passionate about delivering exceptional service and creating unforgettable experiences for our customers. **Why Join Arenaflex?** * Be part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other * Learn and grow as we help you create a career journey that's unique and meaningful to you * Enjoy benefits, programs, and flexibility that support you personally and professionally * Be recognized for your contributions, leadership, and impact – every colleague has the opportunity to share in the company's success * Work in a fast-paced environment where you'll have the opportunity to make a lasting impact on our customers **How to Apply** If you're passionate about delivering exceptional service and creating unforgettable experiences for our customers, we want to hear from you. Apply now to become a Customer Experience Concierge in our Arenaflex Centurion Lounge. Apply Now! **Equal Opportunity Employer** Arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Arenaflex will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws. Apply for this job