**Experienced Customer Service Representative – Airport Rental Operations**

At arenaflex, we're not just a company – we're a team of driven individuals who are passionate about delivering exceptional customer experiences. If you're looking for a role that combines customer service with the thrill of working outdoors, we invite you to join our dynamic team as an Experienced Customer Service Representative – Airport Rental Operations. **About arenaflex** arenaflex is a leading provider of innovative transportation solutions, with a team of over 25,000 dedicated professionals working together to move the future of transportation forward. Our commitment to customer satisfaction, employee development, and community engagement sets us apart as a leader in our industry. **Job Summary** As an Experienced Customer Service Representative – Airport Rental Operations, you will play a critical role in delivering exceptional customer experiences at our airport locations. You will be responsible for assisting customers with various aspects of the rental or return process, including checking cars, processing rentals, and providing excellent customer service. This is an outdoor combination role that requires flexibility, a positive attitude, and a passion for delivering exceptional customer experiences. **Key Responsibilities** * Assist customers with various aspects of the rental or return process, including checking cars, processing rentals, and providing excellent customer service. * Work outdoors in a fast-paced environment, interacting with customers and colleagues in a professional and courteous manner. * Use handheld devices to enter information and process transactions. * Process rentals for loyalty customers and assist customers at exit gates or check-in cars at return. * Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner. * Work collaboratively with colleagues to achieve team goals and objectives. * Participate in on-the-job training and ongoing development to enhance skills and knowledge. **Perks and Benefits** * Competitive hourly wage ($17.20/hour) with opportunities for commission and shift premium. * Bi-weekly hourly wage (New York and Puerto Rico: weekly wage). * On-the-job training to enhance skills and knowledge. * Paid time off to relax and recharge. * Comprehensive medical, dental, and other insurance to protect your health and well-being. * Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses. * Retirement benefits (401k) to secure your financial future. * Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars. **Essential Qualifications** * Valid Driver's License. * Basic computer skills (typing, data entry). * Effective verbal communication skills. * Willingness to work outdoors in a fast-paced environment. * Flexibility to work all shifts, including evenings, weekends, and holidays. * Ability to type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles. * Must be 18 years of age and legally authorized to work in the United States. **Preferred Qualifications** * 6 months retail customer service experience in a fast-paced environment. * Previous experience working in a call center or customer-facing role. * Basic knowledge of computer software and systems. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and adapt to changing situations. * Strong problem-solving and conflict resolution skills. * Ability to work collaboratively with colleagues and provide exceptional customer service. * Basic computer skills and knowledge of handheld devices. * Ability to type accurately and efficiently. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, online courses, and leadership development programs. Our goal is to help you achieve your career aspirations and reach your full potential. **Work Environment and Company Culture** Our airport locations are fast-paced and dynamic environments that require flexibility, adaptability, and a positive attitude. We're a performance-driven culture that encourages and supports each other to be at our best through leadership, training, tools, and rewards. We're proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. **Compensation, Perks, and Benefits** We offer a competitive hourly wage ($17.20/hour) with opportunities for commission and shift premium. Our benefits package includes bi-weekly hourly wage (New York and Puerto Rico: weekly wage), on-the-job training, paid time off, comprehensive medical, dental, and other insurance, flexible spending account opportunity, retirement benefits (401k), and employee discounts. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Now! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job