Patient Care Coordinator - GA AIDE Virtual Urgent Care

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you. Job Summary The Telehealth Patient Care Coordinator is the first point of contact for the patient community and is a key role for successful patient virtual care. This position provides technical & visit preparation support to patients in a virtual care setting. This role assists patients to ensure they are prepared for their virtual visit with guidance on navigating through My Chart and technical support for video and phone connection. The position requires some medical/clinical background including but not limited to CMA, CNA, EMT, medical technician. The Coordinator will assist with routine clinical support for video visits in accordance with their medical/clinical training level. The Telehealth Patient Care Coordinator reports to: Executive Director Amb Business Operations - Demonstrates a commitment to Grady's culture of customer service. - Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations. Meets call quality standards. - Advocates for the patient/family rights and educates patient/family concerning their responsibilities. - Tracks and documents patient support sessions. - Collaborates with staff, medical leadership, and other interdisciplinary health care personnel to ensure safe and effective care that meets/exceeds regulatory requirements and professional industry standards. - Works with clinic and or work queue to schedule patient support calls prior to video visit. - Assists with MyChart set up and patients' navigation as needed. - May perform rooming and/or intake process pending clinical background. If appropriate for clinical training, may perform intake process including collecting patient reported data and documenting in medical record. Data may include vital signs, height, weight, and data related to patient's reason for visit. - Additionally, may collect patient and family data, including medical and social history. May review patient's current medication list, allergies and preferred pharmacy. May reviews the patient record to determine whether patient requires any routine health screenings. QUALIFICATIONS • High School Diploma or GED • Less than (1) year job related experience including completion of clinical training. • Advanced Cardiac Life Support (ACLS) • Basic Life Support (BLS) • Medical Assistant Certified • Nursing Assistant Certified Core Competencies These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment. 1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families. 2. Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes. 3. Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals. 4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership. 5. Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all. 6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes. 7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure. 8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback. 9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency. 10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care. Grady Total Rewards At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including: • Health & Wellness: Medical, dental, vision, and prescription drug coverage. • Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage. • Work-Life Balance: Paid time off, holidays, and family leave benefits. • Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement. • Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services. Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond. Why Join Grady? Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration. Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued. At Grady, we don't just work, we make an impact. Equal Opportunity Employer Statement: Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success. Apply tot his job Apply To this Job