**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience**

At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in ensuring that our patients receive the highest level of service and care. If you are passionate about delivering exceptional patient experiences and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. We are committed to delivering exceptional patient care, innovative products, and services that meet the evolving needs of our customers. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and customers. **Job Summary** As an Experienced Pharmacy Customer Service Associate, you will be responsible for delivering exceptional patient experiences, providing courteous and efficient service, and assisting the pharmacist in the practice of pharmacy. You will be the face of arenaflex, and your interactions with patients and customers will be critical in building trust and loyalty. **Key Responsibilities** * Models and delivers a distinctive and delightful customer experience * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service * Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions * Engages customers and patients by greeting them and offering assistance with products and services * Resolves customer issues and answers questions to ensure a positive customer experience * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience * Provides customers with courteous, friendly, fast, and efficient service * Recommends items for sale to customers and recommends trade-up and/or companion items * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records * Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader * Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions * Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program * Reviews and complies with the arenaflex Pharmacy Code of Conduct * Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians * Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager * Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals * Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise * Completes resets and revisions as directed * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves) * For consumable items, assists in stock rotation, using the first in, first out method and restock outs * Has working knowledge of store systems and store equipment * Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store) * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance * Complies with all company policies and procedures; maintains respectful relationships with coworkers * Completes special assignments and other tasks as assigned **Essential Qualifications** * Must be fluent in reading, writing, and speaking English (except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours * Must be able to lift up to 25 pounds and stand for long periods of time * Must be able to work in a fast-paced environment and multitask effectively **Preferred Qualifications** * Prefer six months of experience in a retail environment * Prefer to have prior work experience with arenaflex * Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications * Prefer good computer skills * Prefer the knowledge of store inventory control * Prefer PTCB certification **Skills and Competencies** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to work effectively in a team environment * Ability to multitask and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Strong knowledge of pharmacy operations and procedures * Ability to work in a fast-paced environment and adapt to changing situations **Career Growth Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program to help you develop your skills and knowledge * Opportunities for career advancement and professional growth * Competitive salary and benefits package * Opportunities for continuing education and professional development * Collaborative and supportive work environment **Work Environment and Company Culture** * arenaflex is committed to creating a positive and inclusive work environment * We value diversity and promote a culture of respect and inclusivity * We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan * We offer a competitive salary and bonus structure * We provide opportunities for professional growth and development * We value work-life balance and offer flexible scheduling options **Compensation, Perks, and Benefits** * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) plan with company match * Flexible scheduling options * Opportunities for professional growth and development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **How to Apply** If you are passionate about delivering exceptional patient experiences and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment and value diversity and inclusivity in all aspects of our business. **Note** arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. We are committed to delivering exceptional patient care, innovative products, and services that meet the evolving needs of our customers. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and customers. Apply for this job