**Experienced Loss Prevention Customer Service Associate II – Retail Security and Customer Experience**

At arenaflex, we're not just a company – we're a family. A vibrant team that thrives on diversity, collaboration, and growth. As a Fortune 100 company and the world's leading off-price retailer, we're always looking for talented individuals to join our dynamic team. Whether you're working in our four global Home Offices, Distribution Centers, or Retail Stores – TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx – you'll find endless opportunities to learn, thrive, and make a lasting impact. **Job Summary:** We're seeking an experienced Loss Prevention Customer Service Associate II to join our team at arenaflex. As a key member of our Loss Prevention team, you'll play a vital role in preventing potential loss and dishonesty, while also providing exceptional customer service and maintaining a strong store partnership with our teams. If you're a motivated and detail-oriented individual with a passion for security and customer experience, we want to hear from you! **Key Responsibilities:** As a Loss Prevention Customer Service Associate II, you'll be responsible for: * Maintaining a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss/dishonesty * Reviewing and understanding the Store Emergency Response Guide to ensure your safety and the safety of others * Wearing a complete arenaflex-approved uniform, including a Body Worn Camera, to maintain a professional appearance and ensure store security * Greeting customers appropriately, demonstrating courtesy and respect, and establishing a positive customer shopping experience * Responding to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio * Observing and reporting any suspicious behavior or critical incidents to Loss Prevention or store management * Performing a closing safety sweep of the store with a member of management to ensure store security and safety * Adhering to all arenaflex policies and procedures, including documenting required incidents in AIIM Case Management * Performing other duties as assigned by management **Who We're Looking For:** * Strong verbal and written communication skills, with the ability to effectively communicate with customers, management, and Loss Prevention teams * Sound decision-making skills, with the ability to exercise judgment in high-pressure situations * Ability to take initiative and perform well independently, with a strong work ethic and attention to detail * Prioritizes and organizes workload and manages time effectively, with the ability to multitask and adapt to changing situations * Ability to stand for long periods of time, with a strong physical presence and ability to maintain a professional appearance * 0-2 years of retail or security experience, with a passion for security and customer experience **Benefits and Perks:** As an arenaflex team member, you'll enjoy a competitive salary and benefits package, including: * Associate discount * EAP (Employee Assistance Program) * Smoking cessation * Bereavement * 401(k) Associate contributions * Child care and cell phone discounts * Pet and legal insurance * Credit union * Referral bonuses * And many more! Those who meet service or hours requirements are also eligible for: * 401(k) match * Medical, dental, and vision insurance * HSA (Health Savings Account) * Health care FSA (Flexible Spending Account) * Life insurance * Short- and long-term disability * Paid parental leave * Paid holidays, vacation, and sick time * Auto and home insurance discounts * Scholarship program * Adoption assistance **Work Environment and Company Culture:** At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth, collaboration, and innovation. Our open-door policy and supportive teams ensure that every team member feels valued, respected, and empowered to make a difference. We're proud to be an equal opportunities employer, and we welcome applications from diverse candidates. **How to Apply:** If you're a motivated and detail-oriented individual with a passion for security and customer experience, we want to hear from you! Apply now to join our dynamic team at arenaflex. **Contact Information:** 8830 US 31 USA Marshalls Store 1134 Indianapolis, IN **Starting Pay Range:** $13.30 to $18.60 per hour **Actual Starting Pay:** Determined by a number of factors, including relevant skills, qualifications, and experience. Apply Now! Apply for this job