Strategic E‑Commerce Customer Business Manager – US Marketplace Growth & Pet Health Category Leadership (Lancaster, SC)

Welcome to arenaxflex – Shaping the Future of Pet Health in the Digital Age

At arenaflex, we are more than a leading producer of premium pet health supplements; we are a dynamic, innovation‑driven community dedicated to improving the lives of pets and the families that love them. Our mission is to harness the power of science, data, and digital commerce to bring high‑quality, evidence‑based products into the hands of pet owners across North America. Based in the vibrant town of Lancaster, South Carolina, arenaxflex combines the agility of a fast‑growing startup with the stability of an established market leader, creating a workplace where bold ideas are celebrated and every team member has a direct impact on the company’s success.

We are currently seeking an experienced, results‑oriented E‑Commerce Customer Business Manager to spearhead our strategic initiatives on the United States arenaxflex Marketplace (including Canada) and the California Pet Pharmacy (arenaxflex Marketplace for major retail partners). This is a unique opportunity to shape the digital sales trajectory of a beloved pet‑health portfolio, collaborate with cross‑functional teams, and drive category leadership across highly competitive e‑commerce channels.

Core Responsibilities – Your Impact at arenaxflex

Strategic Planning & Execution

• Lead the development and execution of a comprehensive e‑commerce strategy for the arenaxflex Marketplace (U.S./Canada) and the California Pet Pharmacy, aligning sales objectives with overarching corporate goals.
• Design, implement, and continuously refine annual sales and marketing plans, including budgeting, pricing strategies, trade spend allocation, and promotional calendars.
• Partner with Demand Planning to construct robust annual forecasts, deliver monthly updates, and adjust plans to ensure on‑time product availability and inventory optimization.

Account Management & Relationship Building

• Serve as the primary business liaison for key arenaxflex e‑commerce accounts, cultivating strong, collaborative relationships that drive revenue growth and enhance brand equity.
• Establish short‑ and long‑term sales targets, monitor performance against KPIs, and proactively address gaps through data‑driven insights.
• Negotiate and manage contracts, terms, and conditions to protect the company’s interests while delivering value to partners.

Financial Stewardship

• Assume full P&L responsibility for assigned accounts, focusing on top‑line growth, margin protection, and cost efficiency.
• Conduct regular profitability analyses, leveraging advanced Excel modeling to identify opportunities for upsell, cross‑sell, and expense reduction.

Cross‑Functional Collaboration

• Coordinate with Marketing to align advertising budgets, digital campaigns, and creative assets with sales objectives.
• Provide market intelligence and competitive insights that shape promotional tactics, incentive programs, and future product launches.
• Partner with Brand Protection to monitor and resolve any brand integrity issues that arise within the digital ecosystem.
• Work closely with Customer Service, Finance, and Operations to ensure a seamless end‑to‑end customer experience.

Innovation & Market Leadership

• Monitor industry trends, competitor activities, and emerging e‑commerce technologies to keep arenaxflex at the forefront of the pet‑health category.
• Develop and propose innovative initiatives—such as subscription models, bundled offers, and personalized shopper experiences—that differentiate arenaxflex in a crowded marketplace.

Minimum Requirements – The Foundations of Success

• Experience: Minimum 5 years of e‑commerce sales and account management experience, preferably within the consumer health, pet, or related consumer goods sectors.
• Commercial Acumen: Demonstrated ability to develop and execute sales and marketing strategies that achieve measurable revenue and profit targets.
• Analytical Skills: Advanced proficiency in Microsoft Excel, with a track record of building complex financial models, dashboards, and performance reports.
• Travel: Willingness to travel 30 %–40 % of the time, primarily within the United States, to meet with key partners and attend industry events.
• Communication: Excellent written and verbal communication skills in English; fluency in a second language is a plus.
• Digital Literacy: Strong knowledge of e‑commerce contract terms, SEO, SEM, PPC, and platform‑specific advertising tools.
• Education: Bachelor’s degree or equivalent in Business, Marketing, or a related discipline.

Preferred Qualifications – What Sets You Apart

• Prior experience managing pet‑category brands on major digital marketplaces.
• Hands‑on experience with arenaxflex Marketplace (or comparable platforms such as Amazon, Walmart Marketplace, or Target.com).
• Familiarity with subscription‑based e‑commerce models and loyalty program design.
• Certification in digital marketing (e.g., Google Ads, Facebook Blueprint) or advanced analytics (e.g., Tableau, Power BI).
• Proven ability to lead cross‑functional project teams in a fast‑paced environment.

Key Skills & Competencies – Your Toolkit for Excellence

• Strategic Thinking: Ability to see the big picture while translating vision into actionable plans.
• Relationship Management: Empathy, negotiation prowess, and a collaborative mindset.
• Data‑Driven Decision Making: Comfort interpreting large data sets and turning insights into tactics.
• Adaptability: Thrive in a constantly evolving digital landscape, quickly adjusting to new tools and market shifts.
• Leadership Presence: Influence without formal authority, inspiring stakeholders across functions.

Career Growth & Learning – Your Path at arenaxflex

arenaxflex is committed to the professional development of its team members. As an E‑Commerce Customer Business Manager, you will have access to:

• Mentorship from senior leaders who have built award‑winning digital brands.
• Tuition reimbursement for advanced certifications and graduate coursework.
• Regular internal workshops on emerging e‑commerce trends, analytics, and consumer behavior.
• Opportunities to lead high‑impact, company‑wide initiatives that can fast‑track you toward senior director or VP roles.

Work Environment & Culture – Life at arenaxflex

Our Lancaster headquarters blends a modern, collaborative office layout with a relaxed, community‑focused vibe. We pride ourselves on:

• Transparency: Open communication channels, quarterly town halls, and a flat hierarchy that encourages every voice to be heard.
• Flexibility: While the role is primarily onsite, we support hybrid work arrangements when possible, recognizing the importance of work‑life balance.
• Well‑Being: On‑site wellness programs, pet‑friendly office spaces, and a suite of health benefits that extend to you and your furry companions.
• Diversity & Inclusion: A culture that celebrates varied perspectives, backgrounds, and experiences, fostering creativity and innovation.

Compensation, Perks & Benefits – What We Offer

arenaxflex provides a competitive total rewards package designed to attract and retain top talent:

• Base salary commensurate with experience, plus performance‑based bonuses tied to sales and profit milestones.
• Comprehensive health, dental, and vision insurance with options for dependents.
• 401(k) plan with company match and a range of financial wellness resources.
• Generous paid time off, including vacation, sick leave, and holidays.
• Employee discount program for arenaxflex products—keep your own pets happy and healthy.
• Professional development stipend for conferences, courses, and certifications.
• Relocation assistance for candidates moving to Lancaster, SC.

Why Join arenaxflex?

If you are passionate about digital commerce, love working with data, and have a genuine enthusiasm for the pet‑health space, arenaxflex offers the ideal platform to amplify your impact. You will be at the forefront of a rapidly expanding market, driving growth for a portfolio of scientifically backed products that make a real difference in pets’ lives.

Take the Next Step – Apply Today

Ready to lead arenaxflex’s e‑commerce strategy to new heights? Submit your resume and a compelling cover letter that highlights how your experience aligns with the responsibilities and qualifications outlined above. We look forward to welcoming a visionary leader to our team who will champion growth, innovation, and excellence.

Apply now and become a catalyst for success at arenaxflex!