Office Manager & Customer Support Specialist – Part‑Time Role Driving Operational Excellence & Client Experience at arenaflex

Welcome to arenaflex – Where Service Meets Craftsmanship

At arenaflex, we are a fast‑growing, award‑winning franchise that delivers top‑tier handyman and home‑improvement solutions across the Austin region. Our reputation is built on a foundation of craftsmanship, continuous improvement, integrity, open‑mindedness, and teamwork. Every day, our skilled technicians transform houses into homes, and every interaction with a client is an opportunity to turn a satisfied customer into an enthusiastic advocate of our brand.

We are seeking a highly organized, customer‑centric professional who thrives in a dynamic environment to join our team as a Part‑Time Office Manager & Customer Support Specialist. This role is the backbone of our office operations, bridging administrative excellence with frontline client service. If you are energetic, detail‑oriented, and love solving problems while supporting a collaborative team, we want you on board.

Why Choose arenaflex?

• Flexible Schedule: Tailor your working hours to achieve a healthy work‑life balance.
• Profit Sharing: Share in the success you help create.
• Free Uniforms: Look professional without any cost to you.
• Competitive Compensation: Earn a rewarding salary with clear performance incentives.
• Growth & Advancement: Clear pathways to move up within an expanding franchise.
• Paid Training & Career Planning: Continuous learning is funded and encouraged.
• Cohesive Team Culture: Regular events, open communication, and a supportive environment.
• No Weekend Work Requirements: Enjoy personal time without mandatory weekend shifts.

Position Overview

As the Office Manager & Customer Support Specialist at arenaflex, you will be the central hub for all office activities. Your responsibilities will span from managing day‑to‑day administrative tasks to providing top‑notch customer service via phone and email, assisting with sales support, and leading recruitment efforts for skilled technicians. You will work closely with the owner, ensuring seamless communication, efficient workflow, and an exceptional client experience from the first point of contact to project completion.

Key Responsibilities

• Administrative Excellence: Perform data entry, generate reports, and provide analytical support to inform business decisions.
• Collateral & Inventory Management: Track office supplies, marketing materials, and service inventories to ensure availability.
• Job Scheduling & Coordination: Confirm appointments, organize supply orders, and maintain an up‑to‑date calendar for field technicians.
• Client Interaction: Respond to inquiries via phone and email, delivering courteous, solutions‑focused service that exceeds expectations.
• Feedback Management: Capture and relay client, partner, and supplier feedback to the owner and relevant teams for continuous improvement.
• Employee & Subcontractor Documentation: Maintain accurate records for contracts, certifications, and compliance paperwork.
• Recruitment & Onboarding: Post job ads, schedule interviews, conduct new‑hire orientations, and integrate new team members smoothly.
• Financial Operations: Prepare invoices, process payments, manage payroll, and support basic accounting functions.
• Industry Relations: Liaise with trade associations and industry groups to stay informed on best practices and networking opportunities.
• Digital Marketing Support: Coordinate social media posts, monitor comments, and respond to inquiries to enhance brand visibility.
• Community Representation: Act as the public face of arenaflex at local events, networking gatherings, and in community outreach initiatives.

Essential Qualifications

• Minimum 2 years of experience performing office administration duties.
• At least 2 years of hands‑on customer service experience.
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive) and common office software.
• Demonstrated ability to manage payroll and recruitment processes.
• Exceptional written and verbal communication skills with a friendly, professional demeanor.
• Strong attention to detail and superb organizational capabilities.
• Reliable work ethic, dependable attendance, and a proactive attitude.

Preferred Qualifications & Assets

• Background in construction, handyman services, or home‑improvement projects.
• Relevant degree or certification (e.g., Business Administration, Office Management, Human Resources).
• Basic accounting knowledge or experience with accounting software.
• Familiarity with recruitment platforms (e.g., Indeed, LinkedIn) and applicant tracking systems.

Core Skills & Competencies

• Problem‑Solving: Ability to quickly diagnose issues and propose effective solutions.
• Multitasking: Manage multiple priorities simultaneously without compromising quality.
• Interpersonal Skills: Build rapport with clients, technicians, vendors, and leadership.
• Tech Savvy: Comfortable learning new software tools and digital platforms.
• Time Management: Efficiently allocate time to meet deadlines and service level agreements.
• Adaptability: Thrive in a fast‑changing environment and adjust to evolving business needs.

Career Growth & Learning at arenaflex

At arenaflex, we view every employee as a long‑term investment. As you demonstrate competence and commitment, you will be presented with opportunities to expand your responsibilities, such as:

• Leading larger teams of office staff and field coordinators.
• Assisting with strategic sales initiatives and market expansion projects.
• Participating in leadership development programs designed for future managers.
• Attending industry conferences, workshops, and certification courses fully funded by the company.

Our mentorship model pairs you with seasoned leaders who provide guidance, regular feedback, and a clear roadmap for professional advancement.

Compensation, Perks & Benefits

While exact figures will be discussed during the interview process, you can expect a competitive hourly wage complemented by a profit‑sharing component that directly reflects the success of the franchise. Additional benefits include:

• Paid training and continuous education allowances.
• Health, dental, and vision insurance options (eligible after a short probationary period).
• Retirement savings plan with employer matching contributions.
• Employee recognition programs and performance bonuses.
• Paid time off (PTO) accrual and holiday pay.
• Free or discounted professional attire and safety gear.

Work Environment & Culture

arenaflex prides itself on fostering a supportive, inclusive, and energetic workplace. Our core values are lived daily:

• Craftsmanship: We take pride in delivering high‑quality workmanship on every project.
• Continuous Improvement: Innovation and learning are encouraged at every level.
• Integrity: Transparent communication and ethical conduct guide all interactions.
• Open‑Mindedness: Diverse perspectives are welcomed and valued.
• Teamwork: Collaboration is the engine of our success.

The office is a modern, well‑equipped space that promotes productivity while offering relaxed breakout areas for casual conversations and brainstorming. Regular team‑building events, volunteer days, and celebratory gatherings help maintain a strong sense of camaraderie.

How to Apply

If you are ready to bring your administrative expertise, customer‑service passion, and growth mindset to a thriving franchise, we invite you to submit your application today. Click the link below to start your journey with arenaflex and become an integral part of a team that values excellence and empowers its people.

Apply Now – Join arenaflex!

Final Note

At arenaflex, you won’t just fill a role—you’ll become a vital contributor to a brand that is redefining home improvement standards in Austin. We look forward to reviewing your application and exploring how your talents can make a lasting impact on our customers, our team, and your own professional journey.