**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in arenaflex Pharmacies**

At arenaflex, we're committed to providing exceptional patient care and delivering a distinctive and delightful customer experience in our pharmacies. As an Experienced Pharmacy Customer Service Associate, you'll play a vital role in ensuring our patients receive the highest level of service and care. If you're passionate about delivering outstanding customer experiences and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. With a strong commitment to innovation, quality, and customer satisfaction, we strive to be the trusted partner for healthcare solutions. Our pharmacies are at the forefront of delivering exceptional patient care, and we're seeking experienced professionals like you to join our team. **Key Responsibilities** As an Experienced Pharmacy Customer Service Associate, you'll be responsible for: * Modeling and delivering a distinctive and delightful customer experience, ensuring our patients receive the highest level of service and care. * Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service. * Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions. * Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience. * Recommending items for sale to customers and recommending trade-up and/or companion items. * Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed. * Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records. * Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. * Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. * Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians. * Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties, as assigned by the Pharmacy Manager. * Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. * Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise. * Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). * Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products. * Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. **Essential Qualifications** * Must be fluent in reading, writing, and speaking English (except in Puerto Rico). * Requires willingness to work flexible schedule, including evenings and weekend hours. * Must have a strong commitment to delivering exceptional customer service and patient care. * Must be able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines. * Must have excellent communication and interpersonal skills, with the ability to work effectively with patients, customers, and colleagues. **Preferred Qualifications** * Prefer six months of experience in a retail environment. * Prefer prior work experience with arenaflex. * Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications. * Prefer good computer skills. * Prefer knowledge of store inventory control. * Prefer PTCB certification. **Skills and Competencies** * Strong customer service skills, with the ability to deliver exceptional patient care and service. * Excellent communication and interpersonal skills, with the ability to work effectively with patients, customers, and colleagues. * Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines. * Strong math skills, with the ability to accurately fill prescriptions, including counting, measuring, and weighing medications. * Good computer skills, with the ability to navigate pharmacy systems and software. * Knowledge of store inventory control, with the ability to manage and maintain inventory levels. * PTCB certification, with the ability to demonstrate expertise in pharmacy practice and patient care. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Pharmacy Customer Service Associate, you'll have opportunities to: * Develop your skills and expertise in pharmacy practice and patient care. * Participate in ongoing training and development programs, including PTCB certification and continuing education credits. * Collaborate with colleagues and supervisors to achieve business objectives and improve patient care. * Take on additional responsibilities and leadership roles, with opportunities for career advancement. * Enjoy a dynamic and supportive work environment, with opportunities for growth and development. **Work Environment and Company Culture** At arenaflex, we're proud of our commitment to creating a positive and supportive work environment. As an Experienced Pharmacy Customer Service Associate, you'll: * Work in a fast-paced and dynamic environment, with opportunities to learn and grow. * Collaborate with colleagues and supervisors to achieve business objectives and improve patient care. * Enjoy a supportive and inclusive work culture, with opportunities for growth and development. * Participate in ongoing training and development programs, including PTCB certification and continuing education credits. * Take pride in delivering exceptional patient care and service, with opportunities to make a positive impact on our patients' lives. **Compensation, Perks, and Benefits** At arenaflex, we offer a competitive compensation package, including: * Competitive hourly rate, with opportunities for overtime and bonuses. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan, with company match. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for career advancement and professional growth. **Conclusion** If you're passionate about delivering exceptional patient care and customer service, and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate at arenaflex, you'll have the opportunity to make a positive impact on our patients' lives and grow your career in a supportive and inclusive work environment. Apply now and join our team of dedicated professionals who are committed to delivering exceptional patient care and service. Apply for this job