Senior Customer Service Supervisor – Property Assessment & Exemption Programs (Range 15) – arenaflex

About arenaxflex

arenaflex is a forward‑thinking public service organization dedicated to delivering transparent, reliable, and citizen‑focused property assessment services. With a deep commitment to integrity, fairness, and community engagement, arenaflex empowers residents, seniors, veterans, and nonprofit entities through clear exemption programs and responsive customer support. As a leading authority in property valuation, arenaflex blends cutting‑edge technology with seasoned expertise to ensure that every assessment is equitable, every exemption is applied correctly, and every interaction reflects our core values of respect, accountability, and continuous improvement.

Position Overview

The Senior Customer Service Supervisor (also recognized as Senior Admin Officer, Range 15) is a pivotal leadership role within arenaflex’s Finance / Property Appraisal division. Reporting directly to the Deputy Director, you will oversee the Customer Service section, guiding a dynamic team that handles exemption determinations, property ownership transfers, audit activities, parcel maintenance, and payables. This role also supervises the Board of Equalization (BOE) support functions, ensuring statutory compliance and a transparent public process. If you possess a blend of supervisory experience, solid analytical skills, and a passion for public service, this is the opportunity to make a lasting impact on the community you serve.

Key Responsibilities

• Team Leadership & Development: Provide day‑to‑day supervision, mentorship, and performance coaching for Customer Service staff, fostering a high‑performing, collaborative environment.
• Exemption Program Oversight: Direct the administration of residential, senior citizen, disabled veteran, and nonprofit exemption programs, interpreting municipal codes and applicable statutes to make accurate determinations.
• Board of Equalization Support: Coordinate BOE activities, ensuring all processes adhere to statutory and municipal code requirements while maintaining a clear, open public dialogue.
• Process & Record Management: Ensure records retention schedules and filing systems comply fully with municipal regulations, guaranteeing data integrity and accessibility.
• Audit & Compliance: Conduct periodic internal audits of exemption and property transfer activities, identifying gaps and implementing corrective actions.
• Stakeholder Communication: Serve as the primary point of contact for property assessment inquiries, providing timely, professional, and accurate responses to the public and internal stakeholders.
• Financial Administration: Supervise payable functions related to exemption refunds and other customer service transactions, maintaining fiscal accuracy.
• Policy Development: Assist the Assessor and senior leadership in drafting, revising, and disseminating policies that strengthen division operations.
• Continuous Improvement: Lead initiatives to streamline workflows, integrate technology solutions, and enhance overall service quality.
• Special Projects: Undertake additional duties as assigned, ranging from training program design to cross‑departmental collaboration initiatives.

Essential Qualifications

• Minimum of a bachelor’s degree in Accounting, Business Administration, Computer Information Systems, Finance, or a closely related field – or an associate’s degree with five (5) years of supervisory experience – or a high school diploma/GED with seven (7) years of relevant supervisory experience.
• At least three (3) years of proven experience in a supervisory or training capacity within a public‑sector or regulated environment.
• Demonstrated ability to interpret and apply municipal codes, state statutes, and exemption statutes accurately.
• Strong knowledge of property assessment processes, exemption criteria, and public administration best practices.
• Excellent written and oral communication skills, with the capacity to convey complex regulatory information in plain language.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with property appraisal or customer service software platforms.
• Ability to obtain a satisfactory background check, including verification of education, employment history, and criminal record.

Preferred Qualifications

• Advanced degree (MBA, MPA, or related) or professional certifications such as Certified Public Accountant (CPA) or Certified Government Financial Manager (CGFM).
• Experience working directly with senior citizens, disabled veterans, or nonprofit exemption programs.
• Familiarity with the arenaflex E‑Verify program or similar employment verification systems.
• Prior experience collaborating with a Board of Equalization or similar adjudicative body.
• Demonstrated record of implementing process improvements that resulted in measurable efficiency gains.
• Experience managing remote or hybrid teams and leveraging virtual collaboration tools.

Core Skills & Competencies

• Leadership & Coaching: Ability to motivate, develop, and retain talent while promoting a culture of accountability.
• Analytical Thinking: Strong problem‑solving skills to assess exemption eligibility and resolve complex customer issues.
• Regulatory Acumen: Deep understanding of municipal and state statutes governing property assessment and exemptions.
• Customer‑Centric Mindset: Commitment to delivering exceptional service experiences to a diverse public audience.
• Communication: Clear, concise, and persuasive communicator with aptitude for public speaking and stakeholder engagement.
• Organizational Skills: Mastery of record‑keeping, documentation, and multi‑task management in a fast‑paced environment.
• Technology Savvy: Comfortable adopting new software tools, data analytics platforms, and digital workflow solutions.
• Ethical Judgment: Unwavering integrity in handling confidential information and making impartial decisions.

Career Growth & Development

arenaflex is dedicated to the professional advancement of its employees. As a Senior Customer Service Supervisor, you will have access to:

• Structured mentorship programs pairing you with senior leaders in finance and appraisal.
• Funding for industry‑related certifications, workshops, and conferences.
• Opportunities to lead cross‑functional projects that broaden your strategic perspective.
• Clear pathways to higher‑level managerial roles, such as Division Manager or Deputy Director, based on performance and ambition.
• Regular performance reviews with personalized development plans focused on skill enhancement and career aspirations.

Work Environment & Culture at arenaflex

Our workplace blends the professionalism of a public institution with the agility of a modern organization. Highlights include:

• Inclusive Atmosphere: arenaflex embraces diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Flexible Scheduling: Standard hours are Monday‑Friday, 8:00 a.m. – 5:00 p.m., with options for flexible or remote work arrangements where operationally feasible.
• Collaborative Spaces: Open‑plan work areas, dedicated meeting rooms, and virtual collaboration tools encourage teamwork and idea sharing.
• Community Engagement: Employees are encouraged to volunteer with national service programs such as AmeriCorps or Peace Corps, with recognition for community contributions.
• Safety & Wellness: Comprehensive health and safety protocols, wellness programs, and employee assistance resources support a balanced lifestyle.

Compensation, Benefits & Perks

arenaflex offers a competitive salary aligned with the Range 15 classification, complemented by a robust benefits package that includes:

• Medical, dental, and vision insurance with multiple plan options.
• Retirement savings plan with employer matching contributions.
• Paid time off (vacation, sick leave, and holidays) that grows with tenure.
• Life and accidental death & dismemberment coverage.
• Professional development stipend and tuition reimbursement.
• Employee recognition awards and performance‑based bonuses.
• Access to employee wellness programs, including gym memberships and mental‑health resources.

Application Process & Important Information

Applicants must complete the online application through the arenaflex career portal. The process includes:

• Creating or updating your candidate profile on the portal.
• Uploading a current resume, cover letter, and any supporting documentation (e.g., transcripts, certifications).
• Submitting proof of veteran status or National Guard service for interview preference, if applicable, as outlined in the municipal personnel rules.
• Completing the mandatory background verification, which will assess criminal history, education credentials, and employment dates.
• Agreeing to participate in the arenaflex E‑Verify program, confirming your eligibility to work in the United States.

For technical assistance with the application portal, candidates may contact the portal support line at 1‑855‑524‑5627. General inquiries about the vacancy or hiring process can be directed to the Human Resources department at (907) 343‑4447 during standard business hours.

How to Apply

Ready to lead a dedicated team and make a difference in the lives of residents and community members? Click the link below to begin your application journey.

Apply Now – Senior Customer Service Supervisor (arenaflex)

Join arenaflex Today!

If you are a proactive leader with a passion for public service, a keen eye for regulatory detail, and a commitment to fostering an inclusive, high‑performing workplace, we invite you to bring your expertise to arenaflex. Together, we will continue to set the standard for transparent, equitable property assessment and exceptional customer service.