Product Operations - Commercial Lending

About the position You Are A forward-thinking, execution-driven Product Operations Manager who thrives at the intersection of payments, financial services operations, and customer experience. You’re energized by building operational excellence at scale and ensuring products perform reliably, efficiently, and in full compliance. You enjoy solving complex problems, partnering across teams, and driving products forward with clarity, discipline, and a growth mindset. In this role, you’ll support a suite of payment solutions serving the shipping, logistics, and mailing industries—with a strong focus on postage and shipping lines of credit. You’ll collaborate closely with Product, Technology, Bank Operations, Client Services, Sales, Marketing, Compliance, and Legal to ensure our products are operationally sound, well-controlled, and positioned for sustainable growth. Responsibilities • Product Operations & Portfolio Ownership Own the operational performance of the Purchase Power line of credit product (PBB). • Oversee day‑to‑day delivery, servicing, and operational health. Ensure alignment with service models, risk controls, and regulatory requirements. • Go‑to‑Market & Implementation Support Support GTM execution for new or enhanced products and pricing strategies. • Coordinate rollout timelines, training, and cross‑functional readiness. Serve as the operational liaison during launches and stabilization periods. • Lead projects as primary project manager for assigned initiatives. • Operational Performance, Analytics & Controls Monitor key metrics, SLAs, and risk indicators to ensure consistent performance. • Track SLAs across Bank Operations and Client Services. Analyze portfolio trends and build KPI dashboards as needed. • Client Support & Subject Matter Expertise Act as an SME for Sales, Operations, and Client Support teams. • Assist with complex client scenarios, pricing discussions, and escalations. Champion a consistent, high‑quality customer experience. • Cross‑Functional & Regulatory Partnership Partner with Technology, Credit, Sales, Compliance, Bank Operations, and Client Services. • Support audits, regulatory exams, and reporting requirements. Co‑manage key vendor relationships supporting product operations. • Pricing & Profitability Support Contribute to pricing implementation and deal assessments. • Analyze profitability trends and validate pricing alignment across clients. • Project & Initiative Management Drive operational workstreams for product and process initiatives. • Maintain project plans, dashboards, status reports, and issue logs. Requirements • Bachelor’s degree or equivalent experience; MBA preferred. • 8–10+ years in commercial payments or financial product operations. • Strong understanding of payments and revolving credit operations. • Exceptional analytical, project management, and communication skills. • Must be legally authorized to work in the US. • Employer will not sponsor position for employment visa status now or in the future (ex. H-1B). Nice-to-haves • Experience in shipping, logistics, or payments product management. • Background in pricing or profitability analytics. Benefits • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Live Well) Apply tot his job Apply To this Job