Solution Architect -Senior Principal Consultant

Job Title: Solution Architect -Senior Principal Consultant Location: Remote Role Overview: Lead the technical vision and execution of ServiceNow solutions, with a focus on Financial Services Operations (FSO) Card Dispute Management and Customer Service Management (CSM). Collaborate across teams to design scalable, secure, and high-performing architectures aligned with business goals. Key Responsibilities: • Provide hands-on technical leadership and architectural guidance across ServiceNow implementations. • Design high-level solution architectures and maintain detailed views of system integrations and platform health. • Collaborate with Business Analysts and Developers to translate business needs into technical solutions. • Ensure adherence to governance policies and licensing boundaries. • Conduct configuration reviews, health scans, and sprint-based design/code reviews. • Resolve technical escalations and support defect management. • Maintain and communicate a technical implementation roadmap. • Lead workshops, contribute to best practices, and support training paths for team development. • Assist with configuration migration and platform upgrades. • Work within ServiceNow NOW learning framework and best practices Technical Expertise: • Deep experience with ServiceNow platform, Either FSO Dispute and CSM Implementations. • Strong knowledge of Financial Services Data Model (banking, disputes, payments etc.). • Proficient in ServiceNow scripting (JavaScript, HTML, CSS, XML), APIs (REST/SOAP), and UI development (Service Portal, widgets). • Skilled in integrations using Integration Hub, SOAP, REST, Import Sets, and Transform Maps. • Familiarity with DevOps practices, Git, Selenium, and Agile/CI/CD environments. • Strong analytical, problem-solving, and UI design skills. • Hands on experience in Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow Qualifications: • 15+ years of ServiceNow experience, including 2 4 years in solution implementation. • Proven track record in designing and implementing FSO Dispute solutions. • Experience working with enterprise architecture teams and Agile methodologies. • Solid understanding of ITIL and service management frameworks. • Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM etc.) plus FSO Dispute management Accreditation Apply tot his job Apply To this Job