Account Manager​/CSR - Remote Potential

Position: Employee Benefits Account Manager/CSR - Remote Potential Employee Benefits Account Manager/Customer Service Representative Seeking a dedicated and detail‑oriented professional to join a team as an Employee Benefits Account Manager or Customer Service Representative (CSR). This role is integral to a growing organization, which prides itself on being a truly independent, tight‑knit group with an open‑door policy and a strong emphasis on work‑life balance. The successful candidate will play a key role in managing and supporting employee benefits accounts, ensuring exceptional service and satisfaction. Compensation Package • Salary Range: $60,000 - $120,000, commensurate with experience and qualifications. • Benefits: Competitive benefits package, paid time off, professional development opportunities, etc. • Remote Work: Fully remote option available for CSR roles. For Account Manager roles, candidates should ideally be within a two‑hour radius, though remote work may be considered for those managing smaller groups. Responsibilities Account Manager Responsibilities • Manage employee benefits accounts ranging from 20 to 2,000 employees, with a primary focus on groups of 2 to 200. • Handle all aspects of account management, including quoting new and renewal business, client communication, and issue resolution. • Provide end‑to‑end support for clients, including enrollments, claims, and billing inquiries. Customer Service Representative (CSR) Responsibilities • Assist with billing, client questions, enrollments, and claims. • Provide exceptional customer service and support to ensure client satisfaction. • Collaborate with the team to address client needs and resolve issues promptly. Qualifications / Requirements • Licensure/Designations: Life & Health (L&H) license preferred for Account Manager roles but not required for CSR roles. • Experience: Flexible depending on the role and candidate's background. Previous experience in employee benefits or a related field is highly desirable. • Technical Skills: Proficiency in EPIC software is preferred. • Strong organizational and communication skills. • Ability to work independently and collaboratively in a team‑oriented environment. • A commitment to providing exceptional client service. #J-18808-Ljbffr Apply tot his job Apply To this Job