Documentation & Support Coordinator

About the position We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high‑precision laboratory instruments and chemical analysis solutions. We’re seeking a Documentation & Support Coordinator to support our service team and customers through expert documentation management, compliance coordination, and high‑quality administrative support. Responsibilities • Respond to documentation requests via email, ticketing systems, and phone • Maintain vendor and quality documentation • Manage vendor portal updates and ensure data accuracy • Coordinate approvals and signatures with leadership • Upload/manage certificates of insurance & compliance documents • Support field service engineers with training/compliance requirements • Partner with Sales, Finance, and Leadership on bid documentation • Prepare and submit pre‑order materials within required timelines • Communicate risks and requirements clearly • Obtain notarized documentation when needed • Assist with order quality checks • Provide backup to Service & Product Support teams • Participate in safety documentation or audits • Meet productivity goals while delivering high‑quality service Requirements • Associate’s degree required; bachelor’s preferred • 2+ years in a B2B or corporate support role (or 4+ in customer‑focused roles) • Strong administrative, organizational, and communication skills • Proficiency in Microsoft Office; intermediate Excel • Zendesk or other ticketing system experience (preferred) • ERP/CRM familiarity (e.g., MS Dynamics AX/CRM) • Excellent attention to detail and time‑management • Must pass background check, education/employment verification, and a 10‑panel drug screening (including marijuana) Nice-to-haves • Zendesk or other ticketing system experience (preferred) • Experience in process design, change management, and exposure to automation or AI tools is highly valuable. Benefits • Medical, dental & vision coverage • Company‑paid life & disability insurance • 401(k) with company match • Tuition reimbursement • Paid vacation, sick, personal, and holiday time • Supportive, growth‑oriented team culture Apply tot his job Apply To this Job