[Remote] Senior Leadership Development Consultant, Call Center Services

Note: The job is a remote job and is open to candidates in USA. LaSalle Network is hiring on behalf of a boutique contact center consulting firm that partners with organizations across industries to develop strong leaders and strengthen service cultures. The Senior Leadership Development Consultant will be responsible for delivering high-impact training, coaching, and consulting to client organizations, working closely with contact center leadership teams to drive lasting improvements in service quality and operational performance. Responsibilities • Deliver interactive, results-driven leadership and service training programs grounded in validated learning methodologies • Facilitate engaging learning experiences for leaders and frontline teams in virtual, hybrid, and in-person environments • Customize content and facilitation style to meet the needs of different industries, organizational cultures, and operational contexts • Ensure training translates into real-world application, behavior change, and measurable performance improvement • Stay current on adult learning principles, leadership development trends, and emerging learning technologies • Coach leaders, managers, and high-potential individuals using a structured and proven coaching framework • Partner with clients to define performance objectives and support leaders in achieving meaningful, measurable outcomes • Provide ongoing feedback, accountability, and guidance to support sustained leadership effectiveness • Advise clients on change management, performance measurement, and leadership development strategies • Collaborate with clients to align leadership behaviors, coaching practices, and performance metrics • Support initiatives that improve employee engagement, customer experience, and operational results • Manage multiple client engagements simultaneously while remaining adaptable to shifting priorities • Maintain a strong focus on driving business outcomes, not just delivering training • Help clients connect leadership development initiatives to KPIs, service metrics, and operational goals • Analyze performance data and translate insights into clear, actionable recommendations • Continuously refine delivery and consulting approaches to maximize client value and impact • Leverage learning technologies such as e-learning platforms, LMS tools, and virtual facilitation systems Skills • Bachelor's degree in Education, Organizational Development, Business, or a related field • 7+ years of experience of leadership consulting experience • Proven experience consulting call center or service-based operational environments required • Extensive experience delivering leadership and service training in both virtual and in-person settings • Proven success coaching leaders and individuals toward measurable performance improvement • Strong expertise applying and teaching a structured, validated coaching model • Proficiency with learning technologies (e-learning software, LMS platforms virtual training tools Benefits • Health • Dental • Vision • 401k • Up to 4 weeks of PTO Company Overview • LaSalle Network is a leading provider of professional staffing and recruiting services. It was founded in 1998, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is Apply tot his job Apply tot his job Apply tot his job Apply To this Job