[Remote] Customer Success Associate (USA Only - 100% Remote)

Note: The job is a remote job and is open to candidates in USA. Close is a CRM company focused on helping SMBs succeed and scale through communication-first sales software. They are seeking a Customer Success Associate to drive retention and growth among new customers by providing training, support, and building strong sales processes within the platform. Responsibilities • Virtually train and onboard new and existing customers • Proactively reach out to high-potential new customers • Research to identify high growth and at risk customers • Communicate effectively via multiple platforms (sms, call, email, Zoom, social) with all Close customers, including co-founders, executives, and sales teams • Work closely with Success and Sales teams on seamless customer transitions • Identify expansion opportunities and upsell customers • Host and manage recurring office hours, group trainings, and interactive demos to support many customers at once • Identify customer content needs and create FAQs, white papers, videos • Communicate with customers in our online Community and via our Helpdesk software Skills • Backed by at least one year of experience with B2B SaaS in a customer success role • A clear, precise communicator both verbally and in writing • Energized by working independently in a fast-paced environment • Able to build rapport with customers quickly • Highly emotionally intelligent • Experienced with working in a startup, ideally in a remote environment • Physically based in the U.S. and proficient in English • Preference given to candidates with either 1) frontline sales experience or 2) experience working for a CRM platform or a sales enablement tool • Preference for ET, CT, MT, and PT Benefits • Competitive compensation including an organization-wide goal-based bonus • Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 additional PTO days • Paid Parental Leave for primary and secondary caregivers • Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical • Healthcare (US residents): Medical, Dental, and Vision with HSA and FSA options • (US residents) Dependent care FSA • (US residents) 401(k): Up to 6% contribution match, 100% vested Company Overview • A CRM for startups and small businesses with built-in sales communication tools. It was founded in 2011, and is headquartered in Palo Alto, California, USA, with a workforce of 51-200 employees. Its website is https://www.close.com. Apply tot his job Apply To this Job