Salesforce Administrator

Department: Office of the Chief Information Officer SUMMARY The Salesforce Administrator works on the Enterprise Application Engineering (EAE) CRM Team with digital customer relationship management (CRM) technology, primarily the Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud, and other related applications. This position requires experience with database applications and customer-facing digital technology and an understanding of how those technologies can help support the Church's vision and goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Support Ongoing Administration • Maintain user roles and profiles, security settings, access settings, etc. • Provide day-to-day end-user support (including system configuration, complex formulas and system maintenance) and educate users to enhance and increase their knowledge of Salesforce • Build and maintain reports and customer views to support business needs Support Project Activity • Support fellow CRM team members with project activity including gathering requirements and writing user stories • Create and manage custom objects, fields, formulas, validation rules, custom workflow and approval processes to meet desired project outcomes Support Administration • Perform maintenance of existing, and drafting of new CRM application documentation to support the CRM team and the organization • Attend staff meetings • Update work tracking tools and other administrative tasks STAFF MANAGEMENT AND JOB CONTACTS Reporting Relationships Supervisor: Enterprise Applications Engineering Manager Regular Contacts This position has regular contact with fellow TFCCS employees, TFCCS service departments, vendors, Engineering peers, the Service Desk, Department Managers, and the Enterprise Portfolio Project Management Office. JOB REQUIREMENTS Education/Experience • Bachelor's degree required. Equivalent experience may be considered. • Some prior Salesforce admin experience is required • Salesforce Administrator Certified is preferred Knowledge/Skills • Previous experience in agile product development is required • Excellent written and verbal communication skills and the ability to communicate with all levels within the organization in a collaborative way • Skill or an understanding of data modeling, database management, project management, business analysis and business process mapping is a plus Technology Skills • Experience in Salesforce Sales Cloud, Service Cloud, or Marketing Cloud is required • Experience with Demand Tools, form builders, Docusign, Conga, SOQL, process builders, flows, and other Salesforce platform tools • Proficient with Google Suite and/or Microsoft Office Products is required Work Environment This position regularly works in an office environment. This position works in the Boston office with an opportunity for a hybrid work schedule . Engagement with Christian Science • Mother Church membership preferred • Primary Class instruction preferred Pay Range: $100,541 - $130,702.40 The pay ranges disclosed in our job postings are the compensation ranges the Church reasonably and in good faith expects to pay for a given position at the time of posting. The offered salary will be determined by factors such as the applicant's relevant education, experience, knowledge, skills, abilities; and benchmarking, work location, and internal equity. Background Check This position is required to complete a background check to be hired and annual background checks thereafter. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply tot his job Apply To this Job