Client Onboarding Manager

At JUS Official Services, we help creators, influencers, and artists unlock their full potential. From social media strategy and branding to operational guidance and campaign management, we provide hands‑on support to ensure every client achieves measurable growth. We value efficiency, creativity, and a client‑first approach, and we’re looking for a Client Onboarding Manager to help us deliver a seamless experience from first contact through full engagement. Role Overview As a Client Onboarding Manager, you will be the first point of contact for new clients and creators, ensuring a smooth, professional onboarding experience. You will coordinate client intake, manage documentation, guide clients through initial setup processes, and work closely with internal teams to deliver a consistent, high‑quality experience. This role is critical to building strong client relationships, maintaining operational excellence, and ensuring that all onboarding procedures comply with company policies and legal requirements. Key Responsibilities • Serve as the primary point of contact for new clients during the onboarding process. • Manage and track all client documentation, including contracts, NDAs, payment authorizations, and platform‑specific compliance forms. • Guide clients through initial setup, account creation, and service orientation. • Collaborate with internal teams (Creator & Influencer Development, Marketing, Operations) to ensure all client needs are addressed during onboarding. • Maintain accurate and organized records of onboarding activities, client communications, and milestone completion. • Ensure all client onboarding procedures comply with company policies, data privacy standards, and legal/regulatory requirements. • Provide timely updates and reports to leadership on onboarding progress, client feedback, and operational challenges. • Proactively identify opportunities to improve onboarding workflows, communication, and overall client experience. Qualifications • Proven experience in client onboarding, account management, or operations coordination. • Strong organizational skills and attention to detail; ability to manage multiple clients simultaneously. • Excellent written and verbal communication skills. • Knowledge of CRM systems, document management platforms, or project tracking tools. • Familiarity with influencer, creator, or digital marketing industries is a plus. • Ability to work independently, meet deadlines, and uphold company standards of professionalism and ethics. • Experience with remote work environments and virtual client interactions preferred. Why Join Us • Be part of a fast‑growing, creator‑focused company shaping the careers of talented artists and influencers. • Work directly with leadership and creative teams in a collaborative, flexible environment. • Opportunity to influence onboarding processes and client experience strategies. • Develop skills in client relations, project management, and the creator economy. Apply tot his job Apply To this Job