[Remote] IT Support Specialist

Note: The job is a remote job and is open to candidates in USA. Oportun is a mission-driven financial services company that empowers its members with intelligent borrowing, savings, and budgeting capabilities. The IT Support Specialist I role involves providing first-line technical support to employees, resolving hardware, software, and connectivity issues while ensuring exceptional customer service.

Responsibilities

• Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels (chat, ticketing, and walk-up support)
• Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary
• Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees
• Utilize remote support tools (e.g., Kaseya) to assist end-users and perform basic troubleshooting remotely
• Support onboarding and offboarding activities including account setup, device provisioning, and access management using Okta and Microsoft 365
• Maintain accurate IT asset inventory, perform audits, and ensure hardware tracking and compliance
• Learn and support mobile device management (MDM) tools such as Intune, Tanium, and Jamf for basic system configuration and updates
• Document procedures, update technical knowledge bases, and contribute to process improvement initiatives
• Collaborate with IT peers to identify recurring issues and recommend solutions to enhance user experience
• Deliver outstanding customer service and represent IT with professionalism and empathy in all user interactions

Skills

• 0–2 years of experience in IT support, help desk, or technical assistance role
• Foundational understanding of Windows and macOS operating systems, user account management, and software installation
• Basic knowledge of network fundamentals (e.g., Wi-Fi connectivity, IP troubleshooting, VPN)
• Strong communication skills and ability to explain technical information to non-technical users
• Familiarity with Microsoft 365 and Okta (or similar cloud identity platforms)
• Eagerness to learn new technologies and apply feedback in a dynamic environment
• Demonstrated organizational skills with the ability to manage multiple support requests effectively
• Associate degree in Computer Science, Information Systems, or equivalent hands-on experience
• Experience in a Service Desk or End User Support environment within a corporate or financial services setting
• Exposure to MDM tools (Intune, Jamf, or Tanium)
• Knowledge of VPN solutions (ZScaler) and collaboration tools such as Zoom or Slack
• CompTIA A+ or equivalent entry-level IT certification
• Strong desire to pursue growth in IT Support, Systems Administration, or Cloud Technology fields

Company Overview

Company H1B Sponsorship