ExOps Experience Analyst

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. The ExOps Experience Analyst will manage end-to-end projects, analyze user feedback, and convert findings into presentations while supporting various user groups and internal teams.

Responsibilities

• Manage end-to-end projects involving QA Analysts, including defining and documenting workflow, creating training aides, answering follow-up questions and spot-checking for accuracy
• Monitor results from ongoing surveys, other feedback channels, internal data points to identify areas that require deeper analysis
• Complete data analysis and pair it with user sentiment to develop overall a point of view for the business questions being asked
• Convert analysis findings into easy to understand presentations and share findings with business partner
• Create and manage project plans for ad-hoc analysis
• Organize and analyze unstructured feedback from various listening posts as well as maintain topic definition and accuracy for Global Text Analytics library
• Maintain Click-up 'Events' board to help track potential experience impactors

Skills

• Bachelor's degree in any discipline
• Proficient with tools commonly used at Shipt, such as Google Sheets, Google Slides, Clickup, Medallia and Slack
• Experience analyzing both structured and unstructured data (e.g. survey responses, text analytics, unstructured feedback, and business intelligence trends)
• Excellent and concise communicator
• Experience managing small projects
• Organized, self-starter who is able to manage multiple priorities and meet agreed upon deadlines
• Proficiency with Snowflake and SQL

Benefits

• Medical, dental, vision and more
• 401k plan
• Discretionary vacation for exempt team members
• Paid holidays throughout the calendar year
• Paid sick leave
• Eligibility for an annual bonus
• Potential for restricted stock units based on role

Company Overview

Company H1B Sponsorship